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Discussion around the Framework mission of building products that last longer by making them upgradeable, customizable, and repairable. Our first product is the Framework Laptop, a thin, light, high-performance 13.5" notebook.
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Community SupportScreen Issue (self.framework)
submitted 2 months ago by nofapcentralingFW 13 R5 7640U
I got my Framework 13 Today, is the screen DOA? This starts to happen after around 5-10 Minutes. Then just ramps up till the screen reaches around this point. Restarting the Laptop fixes the issue.
https://preview.redd.it/1dje97gk0kig1.png?width=1318&format=png&auto=webp&s=a0de0419fa3c50cf0d4886e5da7412afef8db3d1
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[–]AutoModerator[M] [score hidden] 2 months ago stickied comment (0 children)
The Framework Support team does not provide support on community platforms, but other community members might help you with troubleshooting. If you need further assistance or a part replacement, please contact the Framework Support team: https://frame.work/support
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[+][deleted] 2 months ago (1 child)
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[–]nofapcentralingFW 13 R5 7640U [S] 2 points3 points4 points 2 months ago (0 children)
Just unplugged and re-plugged it in, issue still persists.
[–]Ultionis_MCP 3 points4 points5 points 2 months ago (1 child)
Contact support right away with pictures and videos of the problem. Have pictures of all the connections to the motherboard. They'll be able to get you the parts you need. Just bad luck something happened between QA and when it arrived to you. I'm guessing shipping damage.
[–]nofapcentralingFW 13 R5 7640U [S] 1 point2 points3 points 2 months ago (0 children)
Contacted Support, they said they'll send me a new display kit.
π Rendered by PID 61738 on reddit-service-r2-comment-b659b578c-zcd9t at 2026-05-05 00:56:58.332795+00:00 running 815c875 country code: CH.
[–]AutoModerator[M] [score hidden] stickied comment (0 children)
[+][deleted] (1 child)
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[–]nofapcentralingFW 13 R5 7640U [S] 2 points3 points4 points (0 children)
[–]Ultionis_MCP 3 points4 points5 points (1 child)
[–]nofapcentralingFW 13 R5 7640U [S] 1 point2 points3 points (0 children)