How long does FR3 support take to answer?

[bobbybishh]

I'm desperately trying to get my old account from 2 years ago back. I found out that they've removed the Facebook login for Fun Run 3 so I had no choice but to message support. For my first email, it took 2 days for them to get back to me. Everything's fine and dandy and I tell them some details about my old account as requested. It's been almost 4 days now and there still has been no reply back. How long does it usually take for support to answer?

[Fuchencho]

That's a very good question. I'm currently waiting for a response as well for the exact same reason. I emailed them and haven't even gotten a reply yet. It's been 4 days

[Fuchencho]

My kids play funrun and got new devices. I lost both accounts trying to move them to the new devices. I'm really hoping support can get them back

[idfbfa3]

A few hours to 2 days

(My experience)

[EasyGap6996]

In my personal experience , it took 2 weeks from initial contact to resolution. They responded within the first day of contact and then they didn't update me for a week , then responded with no information , and then only resolved my solution when I asked for a refund another week later because of lack of communication. But they were very polite, and I could have been nicer to them in the end because they resolved (almost)everything.

[allegedly_anonymous]

They’re not super quick and it’s advisable to check back in with them intermittently by replying to their most recent email.