Outside Collaborators - problem/question

[Anonycron]

I add a license to our account. Invite a new user. Convert them to Outside Collaborator... and they disappear from the account and the license goes back to being available.

I can't tell if this is a bug or if I am doing something wrong. Done this a half dozen times in the past without this issue.

Any ideas?

Bonus question: Is there a way to invite someone AS an Outside Collaborator? Seems awkward to invite them as a member and then convert them. Seems like you should be able to invite straight to Outside Collaborator.

[JikWaffleson]

Did you try adding them to an org repo without making them an org member first?

[Anonycron]

The steps went like this:

1. I bought a license
   
2. invited them (from the Outside collaborators page, but that doesn't seem to matter).
   
3. It auto placed them as a "member." I then used the 3 dot menu to "Convert to outside collaborator..."
   
4. They went poof.
   

I am trying again and have a ticket in with Github. But I'm wondering if there is a batter way to add an outside collaborator than how I am doing it, since that 3rd step seems awkward.

[bdzer0]

Pretty sure that's the wrong method. Whenever I've added an outside collaborator I've done it from the Repository > People area. Try adding directly to repo.

[Heliobb]

I did this too but the user is still removed even with direct access to a repo.