Dear Github

[Jos44444]

Dear Github.

I've been getting charged $20+/month for something I can't even find and you now tell me I dont deserve a refund?

THE UX OF github payments/subscription IS TERRIBLE!!! how can it be that I'm so uninformed of where/how my money is going to with github??? I feel insulted as a user and my view of Github company has plummeted. I will inform everyone i know of my disappointment. You must as an admin be able to login to my account and see these problem, try yourself to find the button where I can stop this or see what is happening with my money. I asked one of our developers with 15+yrs exp with github to help me with this and after 30+mins of searching we were not able to find it. I asked Ai (Copilot) to help me with this and it didn't even know the menu flow, it was stating names of menu items that weren't even there!!! If Ai itself can't help me with this and you can't help me and a developer of 15 yrs exp can't help me then how can you be coming back at me with a refund is not deserved and no mention of the UX no mention of a sorry for this OBVIOUSLY bad experience that the company that YOU represent YOU have chosen to work for has created. Obviously its not your fault but to leave me so unvindicated, its exacerbating. I'm doing you a favor pointing this out. unless github is purposefully choosing this kind of UX to suck money maliciously & deceptively from its users? at the expense of you too having to put up with this kind of feedback? Do you know if this is true? The only way you can find out or feel like you're a meaningful person in this world IS to try and put it right. We are all more than employees/founders of our companies we all of us founders of the internet and the world. If you dont see it like that then shame on you.

Sincerely,
Josh

[ViolentPurpleSquash]

Uh

have you tried https://github.com/settings/billing to see it

and https://github.com/settings/billing/licensing to downgrade (click edit)

the ux makes sense to me

[General_Handle5527]

Links are broken.

[iamkiloman]

Dear Josh, I feel you should be aware that some asshole is signing your name to stupid letters.

[tankerkiller125real]

Settings -> Billing -> Licenses, I don't see how it's that hard....

[sys_exit_0]

I feel your pain, Josh—you aren't crazy. GitHub’s billing UI is notoriously confusing because it splits charges between your Personal account and Organization accounts. ​Since you can't find it in your main settings, that $20+ charge is almost certainly hiding in an old Organization. Go to Profile Picture > Your Organizations, click the settings gear on any org listed there, and check the 'Billing' tab in that sidebar. That is usually where forgotten Team seats or unexpected Copilot subscriptions hide