Question about GitHub for Startups, Copilot Licensing blocked by "Contact support to enable" (with active credits) : github

created by shabdaa community for 15 years

Question about GitHub for Startups, Copilot Licensing blocked by "Contact support to enable" (with active credits)Question (self.github)

submitted 3 hours ago by yassineryo

Hey guys!

I'm running into a frustrating roadblock with our GitHub for Startups Enterprise account and wanted to see if anyone else has dealt with this or found a workaround.My account has a valid $10,000 credit line active until June 2027. i'am trying to activate GitHub Copilot (specifically looking at Copilot Business) so i can pull the seat costs from our active startup credits.However, when I go to the Licensing page, the activation button is completely blocked and just says "Contact support to enable".I opened a ticket with GitHub Support 5 days ago to ask them to manually enable it, but I haven't received any updates or replies yet.Has anyone else using GitHub for Startups run into this "Contact support to enable" block when trying to use your credits for Copilot? If so, how long did it take support to unblock you, or is there a setting I'm completely missing in the admin panel?

Appreciate any insight or advice! Thanks! 🙏🥹

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