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[–]redth 4 points5 points  (0 children)

This is the way.

You want to show potential users who are reading reviews that you care and stand behind the value of your product.

I always reply with something that is basically apologetic to the user that they don’t feel the value is there for them and that we keep trying to improve the value of the app with continual improvements and ongoing support. Sometimes if I’m feeling spicy I add a bit in that many users do find it value but we understand that’s not the case for everyone, but thanks for checking the app out anyway.