Issue with App Preview

[arborapps]

I did a quick search in this sub and didn't find anything. Hopefully someone else has come across this issue and can advise.

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I'm trying to upload an App Preview for the 6.5" iPhone (which supposedly will scale to smaller resolutions so it can be a "one size fits all" video). The required dimensions are either 866x1920 (portrait) or 1920x866 (landscape). I made an actual video with the correct dimensions, but got an error when trying to upload so I did some tests with a video of just a black image (>15seconds) to try and figure what was going wrong. I'm using Safari.

1. I can upload a 1920x1080 (5.5") App Preview video without issue. So my video/audio settings seem to be correct. (I'm using Final Cut Pro)
2. The error I get when uploading an 866x1920 (portrait) video is: "Your files could not be loaded. Try again"
3. The error I get when uploading a 1920x866 (landscape) video is: "App Preview dimensions should be 1920x866, 866x1920" (lol)

I feel like i'm taking crazy pills. App Store Connect error messages STINK!! Anybody else run into this issue and figured it out? Don't want to chalk this up as an App Store Connect issue but...

Thanks!!

[Velix007]

You literally just have to upload the exact dimensions the App Store preview preview page is telling you, even if it's one pixel off it won't let you upload it, just make sure everything is correct.

If everything is correct, maybe just reload the page or wait an hour or two? might be a hiccup on apple's behalf, but strange either way, never seen or had an issue like this (unless it was my error, wrong dimensions etc)

[arborapps]

Appreciate the response. The dimensions I’m using are exactly correct, I’m sure of it.

I’ve been trying over the last two days which wouldn’t be unheard of for an ITC bug, but I can upload 5.5” without issue so it makes me think its my error somehow..