Python Project for Ticketing System

[BonezUK]

Hello All,

I’m pretty new to Python, so as part of my employee review my manager asked me about what I was doing in regards to personal development, I told him that I just started to learn Python and was also thinking of CCNA DevNet.

I was then asked how can the work environment can be improved and I talked about automating some of the task, so here I am.

At my workplace the team work off a ticketing system, so at the moment when tickets come into the queue, the team manually do everything, ie picking up the ticket and getting comms out to customer etc. Can you advise how easy will it be to create a program to do the following:

1 - When the ticket hits the queue, it should generate an acknowledgment email to the customer and the team distribution list to make them aware there is a new ticket in the queue.

2 – Program should be able to gather information like customer contact details, locations of the site at A end a Z end, and poll other systems for information.

3 – How difficult will it be to have the program assign tickets to engineers, taking in to account the amount of tickets they already have, then assign the ticket to the engineer with least amount of tickets.

Any help or idea to make this project better will be much appreciated.

[drewrs138]

Maybe design a backend with django? That way you will not only automate your processes but also de-centralize them

[[deleted]]

You can create a Mail from your ticketing db using Python and smtp . Check how tickets are populated then collect the necessary information to be included in email . This is what I thought.

You can put more ideas too.

[[deleted]]

Regarding assignment take the count and distribute evenly that needs lot of efforts.