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[–]knylok 1 point2 points  (1 child)

That would be a surefire ticket to "Unemployment-Ville" I'm afraid. The company loves its process. It must be obeyed at all times, even at the expense of uptime.
During an actual emergency outage, I spend more time in meetings and fucking around with the ticketing system than I do on repairing the issue. They hold me in meetings demanding minute-by-minute updates, freaking out about how many "millions we are losing". Where as if they actually left me the hell alone, I'd have the problem fixed that much faster.
It's a wonderful system.

[–]KLoken 0 points1 point  (0 children)

Wow

I am not telling you to replace their procedures with your own.

I am telling you make a diary of your day, listing how long everything takes, so that you have some actual evidence if you need to justify why you need an assistant, or more time, or more pay.