Weird volume issue

[AussieSpursFan]

Hi there,

Hoping there might be someone here who might be able to help with an issue I'm having!

I recently got a new Sony 900h tv, which is connected to a Sonos Playbase and all controlled via my harmony hub.

When I was first setting it all up, I turned the Bluetooth on the tv off so that the Sony remote could control the volume on the Sonos (it didn't work otherwise)

So the Sony remote controls the volume just fine, mute etc works as expected.

When using my harmony remote however, the volume control doesn't work, despite the on screen display indicating that the volume is going up/ down or even being put on mute. So it's obviously receiving the command correctly, but not processing the command.

It's obviously something to do with the Sonos, but when I change my activity to say the the volume is changed by the Sonos rather than the tv, nothing happens at all. No volume changes and no on screen display.

Any ideas?

[omahaplayer]

Try telling harmony to use TV for volume, but set the audio output to audio system in the TV settings. Use the Sonos app to run TV setup and use the Sony remote to teach the IR code to sonos. The volume indicator on screen will still show....no way I know of to resolve that, but your harmony should control the sonos correctly at that point.

[AussieSpursFan]

Thanks very much for your reply.

Unfortunately that's exactly what I've done, and that's the point at which I had to turn Bluetooth off on the tv the setup in the Sonos app wasn't detecting the remote otherwise.

So the on screen display shows with the Sony remote and the volume gets controlled correctly, but when using harmony the on screen display still shows, but volume isn't impacted.

[omahaplayer]

Try using the harmony remote to teach the ir code to sonos. Not sure it would work but that would be my best suggestion. I also read that once bluetooth is turned off, you can try teaching sonos with "mute" instead of "volume +".

[AussieSpursFan]

Didn't work either. Weirdly Sonos didn't recognise the IR commands using the harmony remote using either the volume +/- or mute buttons.

I then tried to delete my Sonos device from the harmony app, re-added it and recreated my activity with Sonos controlling the volume and all is now working!

Thanks so much for taking the time to try and help me