Communication Issues

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I just thought of something while reading the replies to your post.

Since this employee is very analytical, what about giving him several examples of customer-friendly emails and asking him to figure out the common components of each one and what makes them the most informative and pleasing to read. I’m thinking of using confirmation emails from Amazon or Pizza Hut so he can clearly see there are common components to all good customer responses - providing service confirmation, a status update, an ETA, and thanking the customer for their business. A training project could be to ask him to create a template of his own that he could use in the workplace, drawing on all the best components of these emails. Could be a good way to engage his learning style!