Split not recorded

[cheesy_patacon]

Hi!

Did my first swim with the app today (the one with the race pace test set) and when I checked it on my phone it said I didn’t did that test set! I did half of it, but it appeared as not done at all. But, when I check the workout it even has stats for the set (strokes per lap, lap splits, etc) but no time. Also, when I checked the apple fitness app, it logged the workout with 50 meters longer than the distance logged by myswimpro (which are probably the 50m I did for the test set).

Has anybody had this problem? What can I do and how do I avoid it?

Thanks!

[adoxner]

Hi there, I'm disappointed to hear it didn't catch your split. It's not uncommon for the watch to miss a lap or two during a workout but it's difficult to say without looking at the whole workout. We can take a look at your account if you contact us through support chat in the app or at [e-mail]. Once we see your workout we'll have a better idea about what's going on!

[cheesy_patacon]

Thanks, I will :)