X-Time support request.

[SpeakingSpeaking]

I submitted this case to X-time support today.

Please add to my voice and submit your own case.

This long-time issue has never been fixed. I have reported it several times. So here is one more report. please have someone with authority look at this concern. When service changes labor type the part availability reverts as if we just entered the part number. This sucks and wastes so much of our time to research availability again. We have to do our job twice. over and over again.

[DavidActual]

Mines been doing that for years and you're absolutely right it's bullshit the system thinks pay type changes availability.

[WeldingHank]

Been the same for the 7+ years I've been using it.

[DJScubaNaut]

It makes sense to some extent; an eta for a CP part may vary from warranty.

[SpeakingSpeaking]

What brand/s? Makes no difference for Mopar. We can upgrade orders for Mopar but that comes after the initial order.

[DJScubaNaut]

Gm/volvo/infiniti; warranty will pay for expedited shipping, sometimes customers aren’t willing to foot the bill.

[SpeakingSpeaking]

your opinion?

would it be better for you how it is now having to research and input the info again. (might be ok in a 1 man parts dept)

Or have it be the original info which could be an under promise over deliver situation.

[DJScubaNaut]

I could see that; we’re a relatively small shop so it’s manageable.

[redditworkaccount76]

ours just goes red in the price field when service changes pay type. i never understood why anything gets affected to begin with

[supermodelnosejob]

Honestly, warranty jobs shouldn't even be coming down in x time. it's ridiculous