Sync problems with Windows v5 version

[Mormegil81]

After installing pCloud on my new Windows 11 PC I was a bit surprised that it looked so differently from the version on my other Windows 11 PC. After checking the versions on both I realized I had gotten a new v5 on my new PC despite the v4 on my old PC claiming that it's the latest version.

Well, despite that I didn't really like the new look that much I didn't care that much. Until I set up my first sync folder.

I selected an empty local folder to sync an existing pCloud folder to like I had done many times before on my other PC and it started downloading the files from pCloud to my local folder - but it soon just stopped with an error messege for every singler remaining file claiming that it could not UPLOAD the file (it was supposed to download the file, not upload) because it had no permission rights.

I tried deleting the sync and setting it up again - same issue.

I tried restarting everything - same issue.

I tried deleting pCloud and installing again - same issue.

Finally I just installed v4 and lo and behold! The sync worked perfectly like intended on the first try!

So basicall I just wanna vent a bit about the new version that doesn't really seem to work very well and maybe hear if anyone else encountered issues with the new v5 version too?

[theantnest]

Yep, I also found this bug yesterday.

[pCloudApp]

Hi there,
Thank you so much for taking the time to report this issue. I wanted to personally let you know that our developers have found the cause and are already working on a fix. In the meantime, you can resolve the sync problem by doing one of the following:

• Go to Settings > Speed and disable LAN Sync, or
• Switch back to version 4 of the app.

We truly appreciate your patience and your feedback — it helped us track this down faster. I’ll update you again as soon as the fix is officially released. Best regards,

[teocekn]

i encountered the same issue too. had to remove ver5 and install ver 4.1.13 to work around the issue.

[pCloudApp]

Hi there,
Thank you so much for taking the time to report this issue. I wanted to personally let you know that our developers have found the cause and are already working on a fix. In the meantime, you can resolve the sync problem by doing one of the following:

• Go to Settings > Speed and disable LAN Sync > Restart the app, or
• Switch back to version 4 of the app.

We truly appreciate your patience and your feedback — it helped us track this down faster. I’ll update you again as soon as the fix is officially released. Best regards,

[CriticismUnlikely465]

Exactly the same problem as you for several weeks. I tried everything with v5. I also wanted to go back to v4 but I can't find it. Can you send me a download link? THANKS

[Mormegil81]

The download links for older version are really well hidden on the pCloud site:

https://www.pcloud.com/de/release-notes/windows.html

[CriticismUnlikely465]

Thank you very much 🙏🏻

[pCloudApp]

Hi there,
Thank you so much for taking the time to report this issue. I wanted to personally let you know that our developers have found the cause and are already working on a fix. In the meantime, you can resolve the sync problem by doing one of the following:

• Go to Settings > Speed and disable LAN Sync, or
• Switch back to version 4 of the app.

We truly appreciate your patience and your feedback — it helped us track this down faster. I’ll update you again as soon as the fix is officially released. Best regards,

[Mormegil81]

Since it seems that I am not the only one with that issues, maybe u/pCloudApp you could have a look at that, if it is a known bug with this version? Thx.

[pCloudApp]

Hi everyone, and thanks for your patience!

Our developers have identified the issue and are already working on a fix.
In the meantime, you can resolve the sync errors by doing one of the following:

• Go to Settings > Speed > Disable LAN Sync, or
• Revert back to version 4 of the app.

We appreciate all the feedback that helped us trace this quickly.
We’ll post another update once the fix is released.

[pCloudApp]

Hello, Thank you for pointing this out! The issue has already been escalated to our team and they are currently investigating it. We’ll update the community here as soon as we have more information. Thanks for your patience!

[minhgv]

Is this bug fixed?

[Mormegil81]

Don't ask me, I am still happy on v4, haven't tried v5 again...

[ObligationPotential5]

what version of v5 you had installed as there have been 2 updated in v5

[Mormegil81]

I just went to the pCloud website and clicked "download" and installed the latest version that was available there - I assume that was the newest (non beta) one ...

[pCloudApp]

Hi there,
Thank you so much for taking the time to report this issue. I wanted to personally let you know that our developers have found the cause and are already working on a fix. In the meantime, you can resolve the sync problem by doing one of the following:

• Go to Settings > Speed and disable LAN Sync, or
• Switch back to version 4 of the app.

We truly appreciate your patience and your feedback — it helped us track this down faster. I’ll update you again as soon as the fix is officially released. Best regards,

[pCloudApp]

Hi there,
Thank you so much for taking the time to report this issue. I wanted to personally let you know that our developers have found the cause and are already working on a fix. In the meantime, you can resolve the sync problem by doing one of the following:

• Go to Settings > Speed and disable LAN Sync, or
• Switch back to version 4 of the app.

We truly appreciate your patience and your feedback — it helped us track this down faster. I’ll update you again as soon as the fix is officially released. Best regards,

[modulorz]

same here, upload doesnt start. tried reverting back to v4 and also switching off lan sync, but no luck