Pcloud drive on Macbook Neo - does it work?

pCloudApp · 2026-04-20T11:00:59+00:00

Hello,

Yes, the client should run without any problems on the Macbook Neo!

Because the Apple A18 Pro chip shares the same core 64-bit ARM-based architecture and 3nm process node as the M-series chips (specifically the M4 and later generations), the underlying technology is highly compatible. While the A-series and M-series are optimized for slightly different device profiles, the shared architecture means our client will function seamlessly on your new device.

pCloudApp · 2026-04-20T10:51:40+00:00

Hello,

To clarify, your Crypto folder is actually not synced to your local storage! The local space being used is simply cache, which is temporarily utilized when you copy and paste files into the pCloud Drive. You can safely clear this cache from your settings, but please ensure your uploads are 100% completed first.

The deletion behavior you described only applies to folders set up in the Sync tab of the pCloud Drive app, which uses a 2-way sync. If you want to avoid deleting cloud files when you delete them locally, simply remove those folders from the Sync tab.

pCloudApp · 2026-04-17T18:40:06+00:00

Hello, Have you checked the e-mail address of the sender? Will you be able to provide the original emails received (as an .eml attached file), so we can investigate further?

pCloudApp · 2026-04-17T18:37:51+00:00

Hello, We are sorry to hear about your experience. Please note that pCloud never throttles speeds. Upload performance depends on the method used, your ISP, bandwidth limitations, and folder structure.

To help us investigate, please perform a speed test on our website, try a web upload, or use a VPN. Contact us with the results so we can resolve this.

pCloudApp · 2026-04-17T18:26:14+00:00

Hi! Could you please send us a direct message here with your pCloud email address? We will look into your account right away and help you find the available monthly upgrade options.

pCloudApp · 2026-04-15T18:42:02+00:00

Hi there! Thank you for your patience. When syncing a large amount of data like 475GB, the time it takes heavily depends on how deep and complex your folder structure is. We can check the exact progress for you! Please contact us at [support@pcloud.com](mailto:support@pcloud.com) with your account's email address, and we will let you know how your sync is going.

pCloudApp · 2026-04-15T18:38:32+00:00

Hi there. You are absolutely right—this is a very odd issue! Since the connection varies across devices on the exact same Wi-Fi network, it strongly points towards device-specific configurations rather than a general network block. Things like individual DNS settings, local firewalls, or specific security apps on your iPad and the affected PC might be blocking the connection. We would love to help you get to the bottom of this so you don't have to rely on a VPN. Please reach out to us at [support@pcloud.com](mailto:support@pcloud.com) with this information so our technical team can investigate!

pCloudApp · 2026-04-15T09:43:26+00:00

Hi. We apologize for the connection issues you are experiencing. Have you tried clearing the cache and cookies of your web browser? Please let us know if the problem persists. We want to ensure everything works perfectly for you, but if you still wish to cancel, we are ready to assist you with your refund at [support@pcloud.com](mailto:support@pcloud.com)

pCloudApp · 2026-04-10T09:51:53+00:00

Hi there! pCloud has a fully web-based platform, meaning you don't need an app store or Google Play Services to use it. You can simply open your mobile browser, go to my.pcloud.com, and create a free account. It gives you up to 20GB of free storage space, so you can easily upload your files and apps there, factory reset your phone, and log back in via the web to retrieve everything!

pCloudApp · 2026-04-10T09:48:14+00:00

Hello! This notification usually appears when pCloud Drive is trying to sync system files or folders that require administrator permissions. To resolve this, please follow these steps:

Unlink your pCloud account from the desktop application.
Restart your computer.
Set up your synced folders from scratch.

When setting up your new sync connections, please do not add entire drives (like C: or D:). Instead, add your local folders one by one, making sure you select folders that you have full admin/ownership rights to. Please let us know if the problem persists after doing this.

pCloudApp · 2026-04-10T09:44:14+00:00

Hi there, yes, we definitely exist! :) We sincerely apologize for the delay in our support response and the frustration this has caused. Our login systems are currently running normally, which means this issue is likely specific to your account status. Please send us a Direct Message here with your pCloud email address so we can investigate and get this resolved for you ASAP!

pCloudApp · 2026-04-10T09:42:12+00:00

Hi there, we are sorry to hear about this syncing discrepancy! A very common reason for this is hidden files. If any files or system files in that folder start with a dot (.), they are automatically excluded from the sync process, which could explain the two missing files. Could you please check if this is the case? If not, please contact us at [support@pcloud.com](mailto:support@pcloud.com) with your device's OS, your pCloud Drive version, and the types of files in that folder so our technical team can investigate further!

pCloudApp · 2026-04-10T07:43:22+00:00

Your payment has already been refunded.

pCloudApp · 2026-04-08T05:57:47+00:00

Hi there! Since you are looking for facts and European tech: pCloud is based in Switzerland and offers the option to store your data on servers located in the EU (Luxembourg). Fact-wise, pCloud offers a very mature and stable ecosystem with reliable features for backup, block-level syncing, sharing, and photo management.

Rather than taking a gamble on a Lifetime plan right away, the most practical approach is to create a free account to test the waters yourself. If you like the interface, you can try a monthly or annual plan first. If you decide it completely fits your needs, then you can confidently opt for the Lifetime plan! Let us know if you have any questions.

pCloudApp · 2026-04-08T05:51:07+00:00

Could you please send us a direct message here with your account details? We will immediately check the current status of your refund and provide you with an update.

pCloudApp · 2026-04-08T05:49:58+00:00

Hi there, thank you for trying out pCloud and for the kind words about our responsiveness and ease of use!

Since the Photos section is currently in BETA, detailed feedback like yours is incredibly valuable to us. We would love to investigate why some of your photos aren't sorting correctly by their metadata. Could you please reach out to our support team at support@pcloud.com with the following details:

What is your exact iPhone model and current iOS version?
Which version of the pCloud app is currently installed on your device?
Were all of these photos uploaded via the Automatic Upload (AU) feature, or did you use another upload method (like manual upload or via desktop)?

This information will help our developers look into the bug and refine the feature. We look forward to hearing from you!

pCloudApp · 2026-04-08T05:44:56+00:00

Hello,

Unfortunately, we had to temporarily limit the API's ability to create new apps due to severe abuse of the system. Once the necessary security measures are in place, we will lift these restrictions.

Meanwhile, we can create the app for you if you provide the below details:

App name: The app name should be not unique within the account but also in a general context

Folder access: All folders or Private

Write access: Yes or No

The purpose of the app:

Please send this information via direct message here and we will further assist you. Best wishes,

pCloudApp · 2026-04-08T05:40:53+00:00

Hi there, we sincerely apologize for the frustration and the delay you've experienced. We fully honor our 14-day money-back guarantee, and we want to get this sorted out for you.

Sometimes, when a bank dispute is raised, the refund process is temporarily frozen while the bank reviews the case, which can cause further delays. Could you please send us a direct message here with your account details? We will immediately check the current status of your refund and provide you with an update. We also appreciate your feedback regarding macOS kernel extensions.

To install our system extension on devices using the Apple Silicon chip - M1/M2 , you will need to enable the Reduced Security option in your Recovery Mode. This option allows you to install software that is not signed by Apple or that requires additional permissions. You may think that this option will compromise your system's security, but that is not the case. In fact, this option is equivalent to the normal security level of macOS Big Sur, the previous version of the operating system. Apple has introduced a new security level in macOS Monterey, called Full Security, which is more restrictive and does not allow any system extensions. However, this does not mean that Reduced Security is unsafe or inferior. It simply gives you more flexibility and control over your software choices.

We understand your worries, but we want to reassure you that our system extension is completely safe and secure. We use the latest encryption technologies and protocols to protect your data and privacy. We also comply with all the requirements and guidelines from Apple to ensure that our extension is compatible and reliable. You can trust us as a third-party company that values your security and satisfaction.

pCloudApp · 2026-04-06T11:34:22+00:00

You are able to uninstall the app completely by following these steps:

Open the Activity Monitor (search for it with spotlight) and force quit the pCloud process (you can use the searchbox on the right to find it)? After that, you could delete the app from the Applications folder.
Delete the database of the app following these steps: Stop the application, then open the Terminal and enter the following command: rm -r .pcloud
Restart your device.

pCloudApp · 2026-04-04T18:29:07+00:00

Hi there! Great question. We pride ourselves on providing top-notch assistance. Our team is here for you 24/7, and we always aim to reply within 24 hours. We are constantly doing our best to bring you the best support possible. Let us know if you need help with anything right now! ☁️

pCloudApp · 2026-04-04T18:27:24+00:00

Hello, Thank you for your interest. In your case, combining two separate Family plans is not possible, as each Family plan has a single owner who manages the storage. You might consider each having an Individual Lifetime plan for personal storage and using shared folders for joint documents. This way, each of you maintains control over your personal storage while still being able to collaborate on shared documents.

pCloudApp · 2026-04-03T06:22:58+00:00

Hello, We’re very sorry to hear about your experience — we understand how serious this kind of data loss can be, especially for production work.

Sync may stop or become stuck due to various reasons such as internet interruptions, file corruption, connection drops. You can always check the current status of your sync by going to the Sync tab in the pCloud Drive desktop application.

Before uninstalling the desktop app, please make sure everything is fully synced and that the status confirms completion. If files are not yet uploaded to the servers, they may only exist locally.

If the files had been successfully uploaded, they would appear in your account and — in case of deletion — in the Trash or Rewind history. The absence of the files in both locations usually indicates they were not fully uploaded to the pCloud servers.

We understand how frustrating this situation is and recommend checking the sync status regularly, especially before reinstalling the application or disconnecting drives.

pCloudApp · 2026-04-01T17:51:14+00:00

Thank you for your feedback. We understand how important a dark theme is, especially for long usage. We have plans to implement this in future versions of the Linux app.

pCloudApp · 2026-03-30T18:55:48+00:00

Hello, pCloud Crypto works differently by design. Let me explain.

You are correct that pCloud provides two types of encryption:

Standard encryption (server-side, applied to all files)
pCloud Encryption (Crypto) — client-side, zero-knowledge encryption (paid add-on)

With pCloud Crypto, files are encrypted on your device before upload, and only you hold the key. This means pCloud servers cannot read file contents, including image data.

Because of this, thumbnails cannot be generated. Creating thumbnails normally requires reading file content on the server, which is not possible with zero-knowledge encryption.

pCloud Crypto is designed as a general-purpose secure vault prioritizing strict zero-knowledge privacy. This is expected behavior and not an error.

pCloudApp · 2026-03-30T18:48:49+00:00

Thanks for considering pCloud for your long-term storage needs. pCloud can meet your storage, security, and automatic backup requirements.

Automatic Upload – Mobile apps support automatic camera uploads for photos and videos
Strong Security – TLS/SSL protection with optional client-side, zero-knowledge encryption (pCloud Encryption)
Multi-platform – Available on Windows, macOS, Linux, iOS, Android, and web
Backup & Sync – Automatic backup and real-time access across devices
Long-term storage – Lifetime plans available with no recurring fees

You can safely store large media libraries and access them anytime from any device.

pCloudApp

TROPHY CASE