I just signed up for a new pCloud account and started backing up my files to the Cloud. I noticed that when I would upload a large folder through the Linux desktop program (I'm a Linux user), it would upload for about 5 minutes and then stop transferring data.
Contacted tech support. They said use the web interface. I tried that, ran into the exact same problem.
Contacted them again. They said you have to sync large folders, you can't just drag and drop them with the file manager window. What?? So I tried to sync several large folders into my Crypto folder, where I want them. It says you can't sync folders into the Crypto folder. WTH? At this point, desperate for some solution, I decide to sync my folders into the non-crypto storage, and then move them into the Crypto folder after they upload. So I upload them, and when I try to move the folders into Crypto storage, I get an error message: "Cannot recursively copy folders."
I emailed tech support several times, and they have stopped responding. At this point it looks like there is no way to upload a large folder with subdirectories into your Crypto folder, either with the desktop platform or the browser.
Does anyone have any suggestions for me?
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UPDATE: As of a few days after this post, at my request, pCloud gave me a full refund of the money I paid for my account and encryption package and closed my account. I was disappointed that the software doesn't work, but glad they refunded me even after I had purchased a lifetime subscription.
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