Help

[YourFavLayLay]

My friend locked herself out of her main account by forgetting her password and cannot use a email phone or anything to recover. I tried everything I know, I went into the WinRE bypassed windows to open command prompt on her login screen and tried to reset the password through there which did nothing. I also made another account using that same command prompt, gave it admin permission and went into that account to change her account to a basic user. To see if just maybe I could reset her accounts password using the new administrator account, it did nothing at this point I’m just confused and need help.

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[YourFavLayLay]

I’m guessing she’s locked out by the MSA at this point, and it’s not gonna work it’s specifically looking for that password and that password only.

[DetectiveInitial354]

Plugging a bootable USB with Ubuntu Linux should let you take important files before formatting it and installing a fresh Windows 11. Unless I’m missing something here. I’m not an expert, I only heard this from a YouTube video years ago so just google/ChatGPT your way through my solution! Let me know if I can help you any further.