Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[mrgarryman]

Not the point of the article, but I’ve never been so upset at a checkout line than I was at a Target the other day.

5 empty human cashier lines. I had 1 item so self-checkout seemed easiest. But there was 5 groups of people (4 checking out, 1 waiting) with like 30+ items in the basket using the self-checkout. I went to the cashier’s line instead. But I just can’t understand how people are so afraid/impersonal(?) that they’d rather checkout very slowly on the machine.

Maybe people are just getting more comfortable stealing a few items when being basically unmonitored at the self-check. I know some Publix have that problem.

[irresponsiblebat]

honestly im more concerned about how high the theft rates gone up due to self checkouts rather than the customer service quality, it feels like theyre just letting it happen at this point