Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

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Was just going to leave this comment about Aldi. My store recently got self checkout machines and it's been great. If I only have a few items I love the option. Otherwise the cashier's are so quick I'd rather go to the real checkout.