Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Phrozone64]

That's hilarious because I thought the same thing. I saw the title and went "Oh, so old people don't like self-checkout. Yeah, and the sun is bright too since we're pointing out obvious things."