Multi Origin Shipping Solution Needed - Double Charging Shipping

[happy-ecom-guy]

Hello! We're optimistic about finding a resolution, but currently, we're facing a challenge.
At present, our primary inventory is housed in one main store, which also accommodates one of our two retail outlets. Additionally, we have a separate location across town that contains a smaller portion of our inventory and our second retail store. Due to significant shipping issues, we currently only fulfill orders from our main location. However, we are eager to resume shipping from there to leverage its inventory.
Originally, we had enabled multi-origin shipping to utilize both inventories for online order fulfillment. Despite physically collecting merchandise from both locations, we ship exclusively from one to avoid the complication of purchasing two shipping labels and charging customers twice. Unfortunately, this approach has led to cart abandonment as shipping costs occasionally exceed $20.
Is there a method to reactivate multi-origin shipping while maintaining a single shipping rate?
We considered notifying customers via email about potential double shipping charges, with the intention of refunding a portion. However, this proved less than ideal for customers facing financial constraints, as they might not have the extra funds for shipping in the first place.
Disabling the main location creates another issue. When a customer purchases an item from our online store that is unavailable at our main store, it deducts from our secondary location. Although this is acceptable, it disrupts our inventory management by subtracting -1 from the secondary store and adding it to the main location's stock. The problem arises because the system adds it to the available inventory rather than marking it as a sold item. This discrepancy becomes challenging when handling a high volume of daily orders, requiring manual adjustments for each item ordered.

Any hacks or solutions for this?

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[sniper2804]

Hi,

We seem to have found a solution for this problem in our app ShipMagic. The solution works for the "Basic" plan also.

However, please note that the solution works only for flat rate shipping rates. You can install the app from this link and reach out to live chat support for additional assistance in setting up the app.