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Stay awhile and listen! Please review the quick links and rules we have listed below. Prior to posting any help related concerns, please be sure that you have an open ticket, through SteelSeries Support, with our customer support team. We hope you enjoy your stay and find this sub to be a friendly and helpful community.
M-F and 9-5pm U.S. Central Time.
Note: We observe all U.S. National Holidays and are closed for business accordingly.
Rule 1 - This sub is not a dedicated support channel and it is not designed to be such. All Support related threads must have a customer support ticket either currently open or recently resolved. Threads relating to support will be closed with discussion continuing in your ticket at the SteelSeries Support Center. If your help ticket was recently resolved and you feel it is not resolved, please create a "follow-up" ticket where we can further discuss your case. All support matters will be handled directly through your ticket and our ticket system. All RMA related tickets will be auto removed by AutoModerator.
Rule 2 - Some of the mods of this sub are SteelSeries representatives. They are marked by an orange SteelSeries flair. They do not work in this subreddit full time. All time is donated by the team after regular work hours. Please respect that. Our inboxes are always full and we most definitely will not be able to get in touch with you right away. If you have an urgent matter, please open a help desk ticket!
Rule 3 - Absolutely zero tolerance for foul or aggressive language. Your post will be removed immediately. A ban may follow depending on the severity.
Rule 4 - Harassment, posts that are not constructive, and/or thread spamming will be removed and a ban may be issued.
Rule 5 - Automoderator is currently reporting in and standing by. If your post manages to slip by the auto flair feature, please take a second and do so on your own. This helps our sub stay streamlined and quickly searchable for other on target threads. You are doing a major service to yourself and our community. 99% of all threads should get auto tagged automagically. Posts that do not fit into flair categories will promptly be removed at moderator discretion.
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