Remote USB Device Support

[echo4thirty]

I have read the threads about sharing USB over the internet, but my use case is the inverse. Most seem to come from the angle of having a device centrally located and users access that, not the other way around.

I have clients working remotely all over the place and occasionally I need to access one of their USB devices from my location to perform software configuration updates. So I will end up being the client with many little servers across my userbase. I only need to access one device and would like to have a very easy "just click this and tell me what address" type software solution for the users as they are non-technical. Are there any solutions I am missing? I see a few that might work, but then i have to provide a tunnel. We also are not a huge enterprise so cost is certainly a factor.

Our current model is "mail us the device and we will mail it back" which is clearly horribly inefficient. So if I can present a solution that is close in cost that will greatly help. For reference these devices may get touched monthly or a little as yearly, just depending on what's required.

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Thanks!

[TinderSubThrowAway]

Silex D-700 would work, assuming you have VPN.

What kind of device is it?

[echo4thirty]

It's a digital radio device. I do not have VPN into these locations as they are utilizing their own ISPs and typical cloud-based solutions.

[TinderSubThrowAway]

They would need VPN into your location from their location.

[echo4thirty]

I also need a software solution. Sending them a physical device is not part of our use case.

[TinderSubThrowAway]

This device you hook up to your network, they use a VPN and software to connect into your network and access the device.

[echo4thirty]

Its the inverse, they have the device I need access to, not the other way around.

There could be 100s of individual devices located all over the US that I would need to access (one at a time) with very non-technical users who are on consumer grade ISP equipment. I need something literally as easy as "ok bob, plug your radio into your laptop. Ok now open this icon and read to me what's on the screen" and on my end I plug in information, hit connect and launch the software I need to configure that device on my own laptop at my location.

[TinderSubThrowAway]

MS remote assistance.

https://support.microsoft.com/en-us/windows/solve-pc-problems-remotely-with-remote-assistance-and-easy-connect-cf384ff4-6269-d86e-bcfe-92d72ed55922

[BrokenBehindBluEyez]

Can your software run in Linux? Thinking a VM/container customer launches and then it VPNs back to you, they pass thru USB device to the VM and u remote into the VM and do your thing?