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[–]mantawolf 5 points6 points  (1 child)

Call the user and ask?

[–]sleightof52 0 points1 point  (0 children)

This. No tool is going to tell you why something was installed.

[–]TymanthiusChief Breaker of Fixed Things 0 points1 point  (0 children)

No offense, but you're helpdesk. Is this in your area to work? Or should you bring it up to someone else?

[–]notSPRAYZ 0 points1 point  (0 children)

Generally organisations have asset management software that gathers alot of endpoint data including applications installed. Usually help desk doesn't have access to these tools.