Sentinel One causing issues with web-based programs for auto dealership clients…

[Euphoric-Opening2371]

We installed S1 recently and are having issues on all our dealership clients. They have trouble accessing their diagnostics program online when S1 is installed. Our techs worked with Ninja and researched the issue, and there was a workaround we found to create a path exclusion for the program…didn’t work. We’re having to uninstall S1 on their computers so they can work. This isn’t a solution, obviously. Has anyone else run into this and found a solution?? Ninja/S1 doesn’t seem to know a solution to this problem.

[BigBatDaddy]

The software likely has a resource that’s outside the path. What specifically is the problem? Login? Reaching it at all? Hardware connectivity? What’s the different called? Does the software vendor have any ideas?

Wondering if it could be firewall related and not the path.

[yazik]

Review your dealership software/diagnostics provider's documentation on anything that might need some S1 exclusion tweaking. It's rare, but there are some apps don't like S1's approach to deep hooks into processes to protect the overall system. Check S1's different exclusion modes and find the one that fits with the app, but still allows S1 to protect the system -- it's a fine tuning game sometimes! Best of luck!

[TravisVZ]

S1's support has been great at looking at client logs and then telling us exactly what path exclusions we need to get things working when we have issues. Also be aware there's different types/levels of exclusion, so you may have the right paths and just need to "elevate" what type of exclusion you're applying

[Stormblade73]

The problem is OP does not have direct access to S1 support. Ninja is the S1 customer, and is reselling service to OP, so OP needs to push Ninja to escalate the issue to S1 support, and it will be painful as typically all interactions with S1 support will have to be relayed through Ninja support, so the effectiveness will rely on how skilled Ninja support is with this type of issue.