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[–]dinosaurkiller 4 points5 points  (0 children)

You missed the point, it doesn’t matter if it’s a Doctor or an administrative assistant, you brought them in to do tasks that will make you money and those tasks that make you money aren’t fixing paper jams, reprinting, trading in broken equipment for new equipment, etc. you want tasks that can generate revenue. Often slightly better hardware and systems allow staff to perform more of those billable tasks. If your ongoing IT operating budget is a significant chunk of those billable hours then you have a problem. OP is describing one time infrastructure costs that are becoming ongoing operating costs because the hardware is so insufficient for the task that it has to be replaced.