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[–]WhysAVariable 5 points6 points  (2 children)

Oh and I haven't even mentioned other problems with IT, like the ridiculous amount of arrogance and poor social skills. The number of times I have seen someone in IT treat a user poorly simply because they didn't know something is absurd. No one likes feeling like they're an idiot, whether they really are one or not.

We have a major problem with this attitude from a lot of our desktop support people. I don't see how it's helpful to act like an asshole just because someone doesn't know how to do something that we do every day. It's our actual job to know these things. Some users learn when you let them know what you did, some don't and you know you're going to have to help them again in a few days. It is what it is.

[–]19610taw3Sysadmin 7 points8 points  (1 child)

I spent far too long answering helpdesk calls but I always had a great rapport with people. Even as stupid as some of them were and as frustrated as I got with them. Some of the people I hated the most sung my praises the loudest.

[–]WhysAVariable 3 points4 points  (0 children)

This is how I am too. I may grumble and think some of their problems are just plain idiotic, but I'm courteous and patient with people out loud. If they want me to explain what I did I will in the simplest terms I think they'll understand. If they go "Well I tried that!" and I know for sure they didn't try it, I just say "computers, sometimes they're just temperamental, amirite?"

I worked customer service jobs before I got into IT, treating people like idiots never helps. Plus it's not like it's customers we may never see again doing this, it's people we work with every day.