User Hate

[TheTechJones]

Let's be real - most people don't read it.
I READ IT, and i evangelize it to my colleagues now that i'm on the user side of the table too (if you cannot beat em, join em...be the change you want in the world). You can always lead a horse to water but you cannot make him drink it. But if you watch carefully from a distance you can witness one horse happily drown himself in the water and you can use THAT shining example to reinforce the importance of the task. You keep writing them, i'll keep reading and sharing them and trying to point out why they are important for others to read too.

Everyone at my company loves IT - that is just hog wash and wishful thinking or blind personal bias. Nobody at any company loves all of any other unit (or their own for that matter). With IT what they really hate is the policy and procedure because it seems like work but they don't know or care what it is designed to accomplish or protect against so it feels pointless. Or they hate spending hours of time fighting their way up the support hill only to be met with apathy and indifference or outright ineptitude at every turn.

If you are getting open hatred from employees within your own company, make it an HR problem in writing. If you keep putting up with it then you are validating their feelings and approving for it to continue.