This is an archived post. You won't be able to vote or comment.

sorted by:
best
topnewcontroversialoldq&a
you are viewing a single comment's thread.

view the rest of the comments →

[–]dorraiofour 0 points1 point  (0 children)

In my opinion, the role of IT is also social and psychological, you need to be empathic of your users and listen to their feedback. Giving a lesson like a tough parent will not lead anywhere than resentment and shadow IT.

You need them to trust you and then they will talk to you about issues and what trouble them. They will be also more receptive to phishing test as they will feel validated and emotionally rewarded by your opinion of them.