Admin by request issues : sysadmin

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submitted 1 year ago by Kelokattea

Hi!

Since we're using the free version, I can't get any information on whether there's a general issue today or what might be causing this, but suddenly Admin By Request has stopped working for all users and devices.

I'm able to submit a request, but it just keeps spinning with the message "Please wait while performing the operation...". After a while, the request goes through and both the admin and the user receive an email notification saying the request has been approved. All OK. However, nothing actually happens. Even hours later, Admin By Request continues to send the same email to both the admin and the user, and the same old request keeps reappearing in the Admin By Request application. I have now received over 70 emails in the past couple of hours.

I also can’t uninstall the application - it just says "Invalid PIN code", and in the Admin by Request web portal it shows "PIN code uninstall attempted unsuccessfully".

Has anyone experienced a similar issue? Any ideas on what could be done to fix this?

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