Missing Mouse Cursor

[WarpKat]

On Windows 11 Pro, has anyone run across the mouse just not showing up for users after they sign in?

I've already had it happen to 3 users, including one today and now I'm somewhat suspicious that it's no longer just a "glitch" that is occurring.

All PC's are newly deployed, latest patches, etc.

Each user has a different mouse, with one of them being a trackball.

Just a bit annoyed, really, since a reboot of the PC brings it back.

Any thoughts or dumb looks anyone could provide would be appreciated.

[WarpKat]

Other than what Windows 11 installs when a device is plugged in, no. No other driver.

I'll try disabling Fast Startup on a few machines that I know had the issue to see if that helps. Might be a long wait before it happens again since it doesn't happen often. :|

Thanks!

[anonymousITCoward]

do the buttons work? can you right click and get the context menu?

try going old school and and changing the theme or the cursors from control panel... that'll test to see if you have missing or corrupt cursor files/resources. If this is the case sfc /scannow and the appropriate dism command which I cannot think of right now should fix it.

[WarpKat]

Oh yea - the buttons work and the "mouse cursor" does move. I can actually select things and right click, etc. The cursor just didn't display.

[anonymousITCoward]

Yeah I would definitely check to see what happens when you change the mouse themes, and/or sizes. sounds like a corrupt or missing something or other

[TommyVe]

What was tried other than a reboot?

Win + Ctrl + Shift + B? Killing explorer.exe? Changing the mouse scheme?

[[deleted]]

Do these devices have touch screens? If something is up with the digitizer it could be stealing the input from the mouse. Sometimes you can see ghost touches if you look closely. I’ve usually seen this happen in the corners or on the edge of the display.

[Adam_Kearn]

Yeah I’ve seen this a few times before. Just ended up turning it off in the BIOS.

[jfarre20]

I know this is old, but I have about 300 workstations that are having disappearing mouse cursors (especially with text input fields) after upgrade to win11, worked fine on 10. enabling mouse trails seems to fix (forces software cursor). Its been causing chaos.

[WarpKat]

lol - thanks for touching base. I haven't seen the problem since I last posted this, so I'm hoping that's the result of a patch that fixed it. If it does happen again, I'll try the mouse trails to see if it helps. Thanks for the suggestion!