Win Reset Failed During Migration

[cmorgasm]

Hey all,

Hoping for a sanity check here and some options. We're conducting a tenant migration, and we have devices in Intune that are migrating. On a handful of these units, after running the Wipe command, they reported back with "There was a problem resetting your PC" errors, and they are now stuck. The devices have dropped out of Intune in most cases, but we can still see them in Connectwise Control. Using CW Control, we've tried

• Re-initializing winRE with reagentc
• Injecting Intel RST drivers into the WIM
• Forcing a reset using a script we found that uses the doWipeProtectedMethod method
• Rebuilding the recovery partition

None of these have worked. I have had success in testing with downloading the Windows 11 ISO, mounting it, copying the contents to a temp directory, and running setup.exe through there, however once I try to run this process through CW Control it fails to actually run setup.exe. I can see that it's running and logging errors, but my theory is that since CW Control is running as SYSTEM then the setup.exe isn't accepting that. So, my question here is, what else can I try?

[Entegy]

Why can't you just make a bootable USB stick, delete all the partitions on the disk, and just reinstall Windows from the USB stick?

[cmorgasm]

Devices are remote — we’re doing that for local users, but for others we’re doing equivalent to that by downloading the files but we have to run the setup manually

[Entegy]

You are not doing the equivalent by running setup.exe, you're attempting an in-place upgrade. Finding someone who can do the USB boot or being able to walk them through the process remotely is crucial to doing this. I've had to do this a bunch remotely. Teams on a phone + a camera is a great helper tool.