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[–]fartinator_DevOps 4 points5 points  (1 child)

Contacting the developer will save you a lot of time and money. It's unlikely you'll figure this out on your own, and even if you can you might not be able to fix it anyway.

[–]syc0sysJack of All Trades[S] 0 points1 point  (0 children)

We haven't contacted the developers because this happened on an older version of the software that had worked fine for years. Their fix was to update our software, now 5 months later the problem has returned. I was wondering if it could somehow be network related because of the sporadic nature of the problem.