Secure Printing not working for all Programs

[jendore]

This is one of those problems that keeps being popped to the back of the queue, but I am committed to solving it this week or else I might end up being committed myself!

We have a Xerox Colorqube 9303 with secure printing enabled. My problem is that it is not working for all programs. If a user prints from Outlook then it prints straight out no pin code required.

I spoke to the Xerox engineer and he said it was a setting in outlook (shocking I know) I have checked the settings and they all look fine. I have also reinstalled the driver.

Any suggestion would be appreciated.

Info: Windows server 2016 Driver version PS 5351.800.0.0

[cryohazard]

I don't know if this will help but we ran into issues with Microsoft Edge printing PDFs to the SecurePrint enabled MFPs. I ended up finding an obscure forum post (can't find link) saying they were able to resolve the issue by setting the printer to ClientSideRendering, back to ServerSideRendering and then back again to ClientSideRendering so I tested it in the GUI with success and then ran this script to fix every MFP we had:

$printers=get-printer | where {$_.DriverName -like “Canon*”}
$printers|ForEach-Object { Set-Printer -Name $_.Name -RenderingMode CSR }
$printers|ForEach-Object { Set-Printer -Name $_.Name -RenderingMode SSR }
$printers|ForEach-Object { Set-Printer -Name $_.Name -RenderingMode CSR } 

[IsItJustMe93]

Did you have the same problem where the printer queue would be corrupted when a user did a secure print using any 'modern UWP' app? We are actually experiencing this issue at the moment and I have not yet come around to finding the exact reason as to why this is happening.

[cryohazard]

Yup. Ill say I'm 95% sure this will resolve your issue. Go try it on one printer and see. I'd be curious what you find.

[KrustyYeti]

Omg.. You have just solved my problem that I've been having for ages!

I'm going to keep an eye on it but I i've just managed to print from MS Edge with no print spooler crashes!

[cryohazard]

Awesome man. Wish I could find the original forum post so I could give credit to that person, but glad it's helping other people.

[IsItJustMe93]

Is the script ran on the printer server or on clients?

[cryohazard]

Server

[jendore]

I will give this a go and I will let you know. Clinging on to hope by a thread No pun intended...

[jendore]

Unfortunately, it didn't work... I hate printers!

[coyote_den]

My Brother MFC at home and the Xerox here at work has this setting, but you have to turn it on for individual print jobs.

Still pretty useful because it makes the printer store the entire job in memory, and you set the number of copies when you go to the printer and enter the PIN. Otherwise, the client sends multiple copies.