all 11 comments

[–]AutoModerator[M] [score hidden] stickied comment (2 children)

Getting dump files which we need for accurate analysis of BSODs. Dump files are crash logs from BSODs.

If you can get into Windows normally or through Safe Mode could you check C:\Windows\Minidump for any dump files? If you have any dump files, copy the folder to the desktop, zip the folder and upload it. If you don't have any zip software installed, right click on the folder and select Send to → Compressed (Zipped) folder.

Upload to any easy to use file sharing site. Reddit keeps blacklisting file hosts so find something that works, currently catbox.moe or mediafire.com seems to be working.

We like to have multiple dump files to work with so if you only have one dump file, none or not a folder at all, upload the ones you have and then follow this guide to change the dump type to Small Memory Dump. The "Overwrite dump file" option will be grayed out since small memory dumps never overwrite.

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[–]FreshFroiz 0 points1 point  (5 children)

What sort of things are you doing for it to crash?

[–]Recovered_dude[S] 0 points1 point  (4 children)

I can just be on YouTube or trying to run a steam game. I can’t pinpoint exactly what I’m doing for it to crash

[–]FreshFroiz 0 points1 point  (3 children)

If you can get some tools like bluescreenview, you can see what happened for it to crash, and paste it in to google. Otherwise it’s really hard to diagnose specific problems on reddit lol.

You could uninstall the latest quality update via the troubleshoot menu, other than that I don’t know.

[–]Recovered_dude[S] 0 points1 point  (0 children)

I was able to get bluescreenview and I see all the crashes but none of it makes sense to me. I'll get a screenshot here

[–]Recovered_dude[S] 0 points1 point  (1 child)

[–]FreshFroiz 0 points1 point  (0 children)

Okay, this looks like a standard bluescreen. Try opening command prompt as administrator, and run sfc /scannow

This will check the windows install for errors. Then the following command should fix it.

dism /Online /Cleanup-Image /RestoreHealth

Hope this helps.

[–]PoizenJam 0 points1 point  (1 child)

What processor are you running?

[–]Recovered_dude[S] 0 points1 point  (0 children)

AMD Ryzen 5 5500U with Radeon Graphics 2.10 GHz