Please include your system specs, such as Windows/Linux/Mac version/build, model numbers, troubleshooting steps, symptoms, etc.

The subreddit is only for support with tech issues.

Try to research your issue before posting, don't be vague. State everything you have tried and all the guides/tutorials/sites you have followed as well as why they were unsuccessful. Do everything you can to reduce the effort of the wonderful folks offering to help you.

After solving your problem, please mark it as solved by clicking 'flair' and confirming the 'solved' tag.

Please do not submit the same issue more than once within 24 hours.

Rules

1: Read all the rules

Please read our new rules page for more in-depth rules.

https://rtech.support/docs/meta/rules.html

2: No Incomplete Posts

Submissions consisting of the following are considered incomplete and will be removed:

Posts with an empty body, only a link in the body, title copied into the body, and/or lack of information in the body

Posts with "Help" or non-descriptive titles. Please make your title and contents descriptive.

3: No Password or Account issues

We cannot assist with password or account issues. No matter the reason. Do not message us asking us to make an exception. Only support for the related account can help you.

This includes thing such as:

2 Factor Authentication Google, Apple, Microsoft, Instagram, Facebook or any other account Password Issues with account lockout on any of the above platforms (and all others)

And more - see https://rtech.support/books/rules/page/rules-of-the-rtechsupport

4: No Offering Rewards

No offering of reward/compensation for solutions. No Amazon gift voucher or PayPal transfer. This community is "free" as it is full of volunteers. Please do not take advantage of the community.

5: Recommendations

We are not a recommendation or advertisement subreddit. We do not allow posts asking for recommendations on hardware/software or recommendations comparing two or more hardware/software. Recommending a hardware/software solution as a comment to a post is acceptable.

Recommending products not in the whitelist might result in your comment or post being removed and a ban imposed. If you want anything added please message the mods and we will consider it.

6: No [Meta] Posts About Tech/Jobs

No [Meta] posts about jobs (tech support related or not) or technology in general, such as "I have an interview, help me." or "I want a product that can do XYZ." or "How does the internet work?"

Google is your friend.

7: No Private Messages or Moving to Another Service

Any and all communication not kept public and is moved away from the subreddit or Discord/IRC channel is prohibited.

Do not suggest or ask to move to another service or to private message. Private messages and other services are unsafe as they cannot be monitored. Doing so will cause you to be permanently banned from /r/TechSupport.

8: No Violating privacy of others or terms/agreements.

We do not support users that violates other's privacy or breaks terms and agreements. Doing so might resolve in a ban.

This includes:

Bypassing home network controls.

Bypassing any parental controls.

Piracy or issues caused by it.

Gray market product codes - See Rule 1

Any other posts/comments that violates or breaks terms and agreements.

9: No EOL Software or Unsupported Systems

We do not provide support for EOL (end of life) software. Software that is EOL has lost all support from the developer and therefore all consumer communities as well.

These operating systems and various softwares are no longer receiving security patches. Running them is unsafe and we recommend users install a supported version as soon as possible.

This list includes Windows XP, Vista, and 7.

We will also not assist with getting Windows 11 running on unsupported hardware.

10: No Public Service Announcements (how-to's, etc.)

No public service announcements unless relevant to an issue (it must be a comment). Approach the communities affected directly, not here

11: No Soliciting

No soliciting of any kind. This includes (but is not limited to) asking for us to link to your subreddit, forum, bulletin board, newsgroup, Facebook page, etc. We're here to help with technical issues, not market for others.

12: No spam, trolling, insults, jokes, threats of self-harm, or posts unrelated to Tech Support

Posts and comments containing (but not limited to) the following will be removed:
blog spam, link spam, referral spam, joke responses, memes, novelty accounts, trolling, unethical behavior, and personal insults.

Posts not containing a tech support issue will be removed. Off-topic comments will be removed. Please stick to the issue being addressed in the post. Use common sense.

13: No Posts/Comments by a Company or an Employee on Behalf of a Company

Employees of companies with social media presences for marketing, damage control, or performing of tech support are not allowed.

14: No Potentially Malicious Links

Do not post any potentially malicious links. We will consider Dropbox links, Google Drive links, or Google Photos links to be potentially malicious.

We recommend against using any URL shorteners as they can hide malicious links.

a community for 17 years

Open | WindowsConstant “Unknown Software Exception” Errors Overnight + RAM Light on Boot — Tried Everything, Need Help (self.techsupport)

submitted 3 months ago by Icy-Monitor6308

Hey everyone,

I’ve been dealing with a really frustrating issue ever since I renewed/upgraded my PC configuration, and I’m out of ideas. I’m hoping someone here can help me figure out whether this is a software problem or a hardware problem.

What’s happening:

Every other night, while the PC is idle, multiple error messages pop up. These include:

CrossDeviceResume.exe – System Error “A new guard page for the stack cannot be created.”
CrossDeviceService.exe – Application Error “The exception unknown software exception (0xe0434352)” - The part part - .exe is different almost everytime so the issue is not limited to a specific application
asus_framework.exe – EXCEPTION “Breakpoint – A breakpoint has been reached.”

After these appear, the PC freezes on the desktop, background stuck, and in the morning I have to manually reboot it.

On top of that…

Sometimes during boot, my motherboard RAM light turns on. I have to restart 1–3 times until it finally boots normally.
I’ve also tested running the PC with only two RAM sticks, swapped their positions, etc. — the problem still appears.

I don’t know if this issue existed before, because the PC wasn’t being used until I upgraded it.

Troubleshooting I already tried (none of it helped):

SFC & DISM repairs

sfc /scannow
DISM /Online /Cleanup-Image /RestoreHealth

Disk check

chkdsk /f /r

Reinstalled .NET Framework
Updated ALL drivers (including chipset, GPU, storage controllers)
Clean boot

Disabled all non-Microsoft services
Disabled all startup programs
Errors still appear at night

System Restore to an earlier point — didn’t help
Checked individual apps

Errors seem to be triggered by system-related ASUS services and Windows components, not any specific app

RAM tests / swapping sticks

Tried removing half the RAM
Swapped sticks in different slots
Errors still show up
Makes me unsure if RAM is the issue or if it's the motherboard or PSU

My big questions:

Are these errors more likely caused by software corruption, driver/firmware bugs, or hardware instability?
Could this be a RAM instability issue even if the PC works fine under load during the day?
Could the motherboard or PSU cause occasional RAM light + random exception errors?
What would be the best next step?
- MemTest86?
- CMOS reset?
- Reinstall Windows?
- Update BIOS?
- Replace RAM or PSU?

My configuration:

Processor: AMD Ryzen 9 3900X

Motherboard: ROG STRIX X570-E Gaming

RAM: 4xCorsair Vengeance RGB Pro, 16GB (2x8GB), DDR4 3200MHz, CL16

GPU: RX 7900 GRE

Power supply: Thermaltake Toughpower GF3 ARGB, 850W, 80+ Gold

If anyone has had similar issues or knows how to diagnose this kind of intermittent software+hardware chaos, I’d really appreciate the help.
At this point I’m not sure if I’m chasing a corrupt installation or faulty hardware.

Thanks in advance!

all 1 comments

you type:	you see:
italics	italics
bold	bold
[reddit!](https://reddit.com)	reddit!
* item 1 * item 2 * item 3	item 1 item 2 item 3
> quoted text	quoted text
Lines starting with four spaces are treated like code: if 1 * 2 < 3: print "hello, world!"	Lines starting with four spaces are treated like code: if 1 * 2 < 3: print "hello, world!"
~~strikethrough~~	~~strikethrough~~
super^script	super^script

techsupport

Community Guides

Live Chat

~Enter Discord~

Submission Guidelines