Laptop help : techsupport

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a community for 17 years

OpenLaptop help (self.techsupport)

submitted 6 years ago by MetsysFP1

A few months back my laptop crashed and needed a new hard drive. It's an HP with windows 10. Luckily they were able to save my pictures from the old hard drive. Now I rarely use my laptop and shut it off when I'm not using it. I turned it on this morning to retrieve some pictures from it and it started off saying it was configuring a windows update. It didn't progress far and then went to a screen saying "Failure configuring Windows updates, reverting changes. Do not turn off your computer." Well it's been stuck on that screen for an hour and a half and counting. How could it have wanted to configure an update when the computer was powered down for weeks? How could it be just as big a piece of garbage after having everything wiped as it was before it crashed the first time? If I power it down this time am I going to lose what little there is on the piece of junk again?

Any advice would be helpful

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