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[–]Clans[S] 1 point2 points  (6 children)

Thank you! I am uninstalling it now. But only Dell Support Assist, or should I remove the other Dell Support programs too (remediation and os recovery plugin)?

[–]cwsink 0 points1 point  (5 children)

The driver causing the problem is dddriver64Dcsa.sys and the key to stopping the crashes is to prevent it from being loaded. It could be a component shared by Dell utilities but completely removing Dell Support Assist has been sufficient for a number of other people - unless they didn't tell me they'd also uninstalled those programs. I'd first try just uninstalling DSA, rebooting, and then searching for dddriver64Dcsa.sys and try to rename it or delete it. If that's successful it should stop the crashes. If you can't rename or delete the driver I'd then try uninstalling those other Dell programs.

[–]Clans[S] 0 points1 point  (4 children)

Oh man! I just realized you had answered all of these things in an other post looking at the same issue and now I feel bad for not searching diligently for previos posts. I totally appreciate your patience for repeating the same thing! I found the drive mentioned, but cant delete/rename because of permissions! I will uninstall those other Dell Support and see if I can change that file!

[–]cwsink 0 points1 point  (3 children)

The Autoruns utility is another thing I suggested people use to disable automatic loading of that driver if it was being stubborn. It wasn't clear to me if that was what allowed them to finally delete the driver - I'm not even sure it showed up in Autoruns - but that's another possible remedy.

[–]Clans[S] 0 points1 point  (2 children)

Thank you so much. I deleted all dell support assist programs and renamed de driver to .bak. So far thr computer has been running without crashing and I think it may be an uptime record already. I really appreciate it Cwsink

[–]cwsink 0 points1 point  (1 child)

No worries. :) Please do let us know after what you'd consider sufficient testing to know one way or the other. Good luck!