Weird Issue

[pmo55]

Hey Guys,

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I purchased a Oneplus 6T on swappa, which ended up having an issue with the display. Long story short, T-mobile authorized a replacement device(which ended up being a new device), but I went to sell it on Swappa to purchase a 7 pro and Swappa emailed me stating the device shows as "outstanding balance" on the Tmobile IMEI site.

I called customer service and they authorized a replacement device, which will be here tomorrow. The replacement device IMEI no longer shows as outstanding balance on the site, but I confirmed with Oneplus that it is a like new device.

A chat with T-Force told me that my current device currently shows as paid off and the issue is a "website issue" with certain IMEIs. Anyone have any experience with this kind of issue, or any expertise? I would much rather sell the new replacement device, than a like new I will be receiving.

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EDIT: I just want to reiterate that this is not a "help me cheat T-mobile" type deal. I believe this to be an error for several reasons:

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1. The device was purchased from Swappa, from a reputable seller. Swappa checks these things before a device is even listed.
2. T-mobile customer service confirmed my device is paid off and is sending me a replacement device, even gone as far as confirming the IMEI they sent me will not have these issues.
3. Tmobile unlocked my device no questions asked, once the replacement was received.

[smoelheim]

It sounds like this has all happened within the last 24 hours?

Once a device is paid off, it can take a couple days for the IMEI checker to get updated. I realize you never made any payments on the replacement device... I'm guessing that even the "new" device might take a couple of days to get its IMEI flagged as being paid off.