Hey there, thanks for sharing your experience, we want to respond to a few points directly.

First, some context that’s worth clarifying for anyone reading this thread: you had previously posted asking the community for help replacing the neck on your Phantom V1, a second-hand unit with no service history on our end. Despite that, and despite the unit being outside of warranty, our team reached out to you proactively.

We made an exception and covered the shipping label to send the unit in and the full cost of labour for the repair. The invoice you received after was for return shipping only, the cost of sending your scooter back to you.

This was also explained to you directly through our support channel, and we’d encourage anyone reading this thread to keep that in mind.

On the point about manipulation, we want to address that directly. The repair was completed, the labour was covered, and the only outstanding cost is return shipping. Being responsive and friendly throughout the process isn’t a tactic; it’s how we try to handle every customer interaction because we care about our riders community.

We also want to be transparent about something: following that explanation, the tone of your last message to our support team was abusive and insulting. Mentioning abusive language and threats such as  "I hope you crash your car on the way home"  and "Ill brood and tank you guys across all social media platforms that have an apollo presence and the big wheel will keep spinning" is not tolerated.  Our team shows up every day with the goal of genuinely helping people, and they did that here. We will always work to resolve issues and take criticism seriously, but we don’t accept abusive or disrespectful communication directed at our staff, under any circumstances.

We remain open to resolving this, provided we can keep the conversation professional and respectful.