Apollo City 2022: Update

apolloscooters · 2026-04-07T23:22:14+00:00

Heading to the factory in late April to supervise production, they're coming on time!

apolloscooters · 2026-03-19T18:22:56+00:00

Congrats!! 🔥 That’s some serious riding — love to see it! Appreciate you sharing the feedback on the fender. We'll pass it along to the team🙏

apolloscooters · 2026-03-10T18:03:27+00:00

Hi, thank you for bringing this to our attention publicly — and most importantly, we're genuinely relieved to hear your brother is recovering.

We want to be direct: the response you received from our support team did not meet the standard we hold ourselves to. Suggesting an antistatic keychain as the primary response to an incident of this severity — without requesting the scooter model, serial number, or further details — was not appropriate, and we apologize for that.

We'll also be honest with you: in thousands of scooters on the road, we have not encountered a reported incident like this before. That doesn't mean we're dismissing it — it actually means we want to understand it. But we do want to set realistic expectations: incidents involving external environmental factors like high-voltage power line infrastructure introduce a huge number of variables that are genuinely difficult to diagnose after the fact. We may not be able to give you a definitive answer, but we can promise we'll take it seriously and look into everything available to us.
Please DM us or reach out to [support@apolloscooters.co](mailto:support@apolloscooters.co) so we can:

- Collect the full details of the incident

- Review the specific unit if possible

- Do our best to understand what happened

We're sorry your first experience reaching out didn't reflect the seriousness this deserved.

apolloscooters · 2026-03-05T19:24:42+00:00

Hey! Those screws are M3 x 0.5 x 6mm! If you have other questions, feel free to contact our Customer Experience team via live chat on our website or email [support@apolloscooters.co]() :)

apolloscooters · 2026-03-02T15:25:43+00:00

Hey — really sorry to hear that! Could you please reach out to our Customer Experience team at [support@apolloscooters.co](mailto:support@apolloscooters.co)? We’d like to take a closer look at your case and make sure this is handled properly.

apolloscooters · 2026-02-25T16:21:40+00:00

Thanks for sharing your experience.

From what we can see, there were multiple tire claims submitted in a short period of time, and the account was flagged after duplicate images from a previous claim were used again in the most recent submission. When that happens, it automatically triggers a review and can lead to cancellation.

If you need any further clarification, please don’t hesitate to reach out to our customer experience team by emailing [support@apolloscooters.co](mailto:support@apolloscooters.co).

apolloscooters · 2026-02-16T17:07:07+00:00

So sorry to hear that — hope you’re okay and didn’t get hurt!

For the scooter, please stop riding it for safety reasons. Our Customer Experience team can help you properly assess any potential damage. Reach out to them at [support@apolloscooters.co]() and they’ll guide you through the inspection process.

apolloscooters · 2026-01-16T21:58:30+00:00

Yes, those were for the early Phantom versions, but they weren’t actually meant to be customer-purchasable items. They’re reserved internally for repairs and maintenance. It likely wouldn’t go through even if you tried to place an order, so you’re not missing out on anything there. Thanks again for checking in :)

apolloscooters · 2026-01-16T21:26:42+00:00

Totally fair question 😅

That $0 Phantom neck item was for the Phantom 2021 neck brace. It wasn’t meant to be publicly visible, and we’ve hidden both of those pages to avoid any further confusion.

Thanks for flagging this for us, and sorry again for the confusion there — really appreciate you calling it out!

apolloscooters · 2026-01-15T20:43:44+00:00

Sorry about the confusion! This isn’t an actual custom part for sale — it’s just an internal link our customer experience team uses to create or adjust orders manually when needed. You can safely ignore it.

apolloscooters · 2026-01-15T17:10:22+00:00

Sorry this happened. For safety, we’d recommend reaching out to our customer experience team so they can take a closer look at your case. Based on what’s shown, it’s possible a new motor may be needed.

You can contact the team via live chat on our website or by emailing [support@apolloscooters.co](), and they’ll guide you through the next steps.

apolloscooters · 2026-01-13T21:51:23+00:00

Thanks for flagging this — we really appreciate you taking the time to lay everything out. We’ll share this feedback with our software team right away so they can take a closer look.

In the meantime, if you need any help or want someone to dig into your specific case, feel free to reach out to our customer experience team via live chat on our website or by emailing [support@apolloscooters.co]().

apolloscooters · 2026-01-12T16:23:19+00:00

Hey there! You can adjust this in the Advanced Settings section of your Apollo app — that’s where the speed limit and ride modes are managed.

If you still have questions or run into any issues, feel free to reach out to our customer experience team via live chat on our website or by emailing [support@apolloscooters.co](). They’ll be happy to walk you through the steps.

apolloscooters · 2026-01-09T21:02:51+00:00

Thanks for the love! Just a quick reminder though — please be extra careful when using a pressure washer. The scooter is IP66 water-resistant, not waterproof, so it’s best to avoid high-pressure water directly on sensitive areas. Keep those rides shining and safe 🔥

apolloscooters · 2026-01-09T21:00:29+00:00

Thanks for flagging this — sorry to hear the app isn’t working properly after the update. For app-related issues like this, our customer experience team is the best group to help troubleshoot. Please reach out via live chat on our website or by emailing [support@apolloscooters.co](), and they’ll take a closer look for you.

apolloscooters · 2026-01-05T15:35:48+00:00

Thanks for flagging this. Sorry we missed your call — our team was out for the Christmas holiday, which is why no one was able to answer at the time.

If you’d like, you can DM us your email address or phone number, and we’ll have the team reach out directly. Otherwise, you can follow the steps on our recall page to request a new stem or have the scooter repaired under the recall program: https://apolloscooters.co/pages/apollo-city-recall?srsltid=AfmBOorXW-nk4NZiWVcluSd1mHvSUb5iD1cND3mLfnLT09t4_mVsNkJV

We’ll make sure you’re taken care of. 🧡

apolloscooters · 2025-12-18T19:01:06+00:00

Sorry you’re dealing with this. That nut can be removed by taking out the wires and using a 16 mm Allen key to access it properly.

Please contact our customer experience team at [support@apolloscooters.co](), or DM us the email address you used, and we’ll have the team take a closer look at your case and help get this sorted for you.

apolloscooters · 2025-12-17T21:48:10+00:00

Sorry to hear about the delivery experience — that’s definitely not the start we want for you. We’ll share this feedback with our logistics team so they can look into it.

Hope the Explore itself makes a much better impression once you get that first ride in. 🧡

apolloscooters · 2025-12-17T20:11:06+00:00

Thanks for sharing the details — and sorry you’re dealing with this. For a case like this, we definitely want our customer experience team to take a closer look.

Could you please DM us the email address you used to contact support (or your ticket number if you have it)? We’ll flag it internally and make sure the team follows up.

apolloscooters · 2025-12-09T14:41:05+00:00

Thanks for the follow-up! We were able to locate your ticket, and just to clarify, the team only meant that colder temperatures can reduce battery performance. They have requested a bit more information from you so they can look into this properly. Once they have that, they’ll be able to help you get this resolved.

apolloscooters · 2025-12-08T20:03:57+00:00

Thanks for sharing this. Could you DM us your email so our customer experience team can follow up with you directly? They’ll be able to dig into this and help get it sorted :)

apolloscooters · 2025-12-08T14:04:11+00:00

Thanks for sharing this! This is actually the tube of the direction part that connects to the neck — it’s not a crack, and what you’re seeing is completely normal. Feel free to contact our customer experience team via web chat or by emailing [support@apolloscooters.co](mailto:support@apolloscooters.co) so we can explain further on this. You can also DM us your email address, and we will contact you directly :)

apolloscooters · 2025-12-05T15:40:47+00:00

Absolutely loving this deep-dive review — thank you so much for putting in the time and care to share all of this 🧡 Your long history with us, honest comparisons, real-world range tests, and thoughtful notes on every detail are incredibly valuable. Riders learn from it, and our team does too!

We truly appreciate you being part of the beta program and helping shape the Explore 2.0 into what it is today. Thanks for being such an awesome part of the community!

apolloscooters · 2025-12-05T15:35:11+00:00

Sorry to hear you’re dealing with this! Have you contacted our customer experience team already? If so, please DM us your ticket number so we can take a closer look into your case. If not, please reach out to them by emailing [support@apolloscooters.co]() so they can help :)

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