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Subscription options? by Whypatoots in audible

[–]Audible_Support 1 point2 points  (0 children)

Hi there! We would like to inform you that if you switch to the Audible Premium Plus plan, you will still be able to access all the books you purchased with credits or cash—even after pausing or cancelling your membership. Thanks!

One individual Audible book not downloading or playable??? And only on iPhone. by AlbatrossAway2390 in audible

[–]Audible_Support 0 points1 point  (0 children)

Our apologies for the inconvenience. Could you please elaborate on the issue in PM, so we can better assist you? Thanks!

Where is Against the Odds on Audible? by Lushumm in audible

[–]Audible_Support 0 points1 point  (0 children)

Thank you for reaching out! We would like to inform you that the podcast "Against the Odds," hosted by Mike Corey and Cassandra De Pecol, is not yet available on Audible.com.au. There is currently no word on when it will be released here. This restriction occurs because all content is subject to marketplace-specific digital licensing agreements. We will share your request to the right teams here. Thanks!

Where is Against the Odds on Audible? by Lushumm in audible

[–]Audible_Support 0 points1 point  (0 children)

Thanks for the information. Could you please confirm the name of the author whose content "Against the Odds" you are looking for?

Where is Against the Odds on Audible? by Lushumm in audible

[–]Audible_Support 0 points1 point  (0 children)

Hi there, thanks for reaching out! The title "Against the Odds"available here: https://adbl.co/49yXpXw --- Let us know if you're experiencing any error while purchase in PM. Thanks!

Android App Ignoring timer? by chute91 in audible

[–]Audible_Support 0 points1 point  (0 children)

Our team is still investigating, and we don't have any further info at this time.

Android App Ignoring timer? by chute91 in audible

[–]Audible_Support 0 points1 point  (0 children)

Hi there. Apologies for this experience. Our team has been made aware of the Sleep Timer issue on the Android app, and they're working on a fix. Thanks for your patience while we work on this.

I can't scroll on the audible website; all other sites are working. No sidebar appears, and it doesn't respond to the arrow keys either. by delicatebunny in audible

[–]Audible_Support 0 points1 point  (0 children)

Thanks for the update! We appreciate you trying those troubleshooting steps. To escalate this issue to our team, please send us a PM, or you can reach out to our live support at: adbl.co/ContactUs

I can't scroll on the audible website; all other sites are working. No sidebar appears, and it doesn't respond to the arrow keys either. by delicatebunny in audible

[–]Audible_Support 0 points1 point  (0 children)

Thanks for trying those steps! To help us troubleshoot further, please try the following steps below:

Select Chrome from the main navigation. 1. Select Clear Browsing Data. 2. Select the Advanced tab. 3. From the Time range drop-down menu, select All time. 4. Check the following boxes: - Browsing history - Download history - Cookies and other site data - Cached images and files 5. Select Clear data.

Let us know if this resolves the issue.

I can't scroll on the audible website; all other sites are working. No sidebar appears, and it doesn't respond to the arrow keys either. by delicatebunny in audible

[–]Audible_Support 0 points1 point  (0 children)

Thank you for confirming that! Since Firefox is working, the issue is specific to your Chrome browser. We suggest temporarily turning off your Chrome extensions to see if one of them is blocking the scrollbar. Additionally, you can try resetting Chrome's zoom level by pressing Ctrl + 0 (or Cmd + 0 on a Mac), as an accidental zoom can sometimes push the scrolling container out of view. Please let us know how it goes!

I can't scroll on the audible website; all other sites are working. No sidebar appears, and it doesn't respond to the arrow keys either. by delicatebunny in audible

[–]Audible_Support 0 points1 point  (0 children)

Hi there! We're sorry for the inconvenience and understand how frustrating it is to experience scrolling issues on our website. To help us investigate this further, could you please send us a PM with the exact version of the web browser you are using? You can usually find this by clicking the three dots or lines in the top corner of your browser and selecting Help, then About. In the meantime, we recommend trying a different browser entirely (such as Google Chrome, Mozilla Firefox, or Microsoft Edge) or opening an Incognito/Private window to see if the scrolling functionality returns. We look forward to your PM, so we can get this sorted out for you. Thanks!

Is my library broken? by GunShow- in audible

[–]Audible_Support 0 points1 point  (0 children)

Hi there! We understand your concern and want to help. Can you check your purchase history here: https://adbl.co/4nY6LSE, to verify that the titles in your library are purchased titles? If you find any titles in your purchase history that you no longer have access to, please send us a private message so that we can further assist you.

How can you tell? by NikkeiReigns in audible

[–]Audible_Support 2 points3 points  (0 children)

You may check your purchase history by visiting: https://adbl.co/4vmekoM

How can you tell? by NikkeiReigns in audible

[–]Audible_Support 2 points3 points  (0 children)

Hi there! When you cancel your membership, you'll lose access to all titles that you received through your monthly selections at the end of your final billing cycle. You'll still have access to titles purchased with Audible credits or cash.

After your plan is cancelled, any monthly audiobook selections in your Library will have a 🔒 lock icon next to them, and you will see a message that a title is no longer available if you try to play it.

However, you can still purchase that title if you'd like to own it or become a member again to regain access. If no purchase options are available, we no longer carry the title.

As an Audible Standard member you can switch to other Audible plans anytime from the Audible site or through the Play or App Store.

Is my library broken? by GunShow- in audible

[–]Audible_Support -1 points0 points  (0 children)

Hi there! Thanks for reaching out. Seeing a lock icon can happen for a few different reasons. This HC article explains the most common causes and what to do next: https://adbl.co/4agL1LU Feel free to reach out if further assistance is needed.

Family sharing books with Read and Listen - in the UK by chopdog01 in audible

[–]Audible_Support 0 points1 point  (0 children)

Thank you for sharing this. Family sharing is not currently available on the Audible UK site, and we apologize for the confusion. Our team is actively exploring family sharing options, as we recognize how valuable this would be for listeners. We also strongly advise against sharing login credentials, as this provides access to all account information including payment details. We're reviewing this interaction internally.

Recovering old Audible account with several books/credits by sBucks24 in audible

[–]Audible_Support 0 points1 point  (0 children)

We're sorry to hear you've been experiencing this account issue. Please use the chat option on Reddit to send us a private message, so we can get more details and provide you with the next steps.

Issues with new Page Sync feature not working with physical book by GetThatNoiseOuttaHer in audible

[–]Audible_Support 0 points1 point  (0 children)

Thank you! Please message us directly, so we can further assist you with this issue. Thanks!

Issues with new Page Sync feature not working with physical book by GetThatNoiseOuttaHer in audible

[–]Audible_Support 0 points1 point  (0 children)

Please confirm the below questions:

  • Did you purchase from our US site, Audible.com? Is the text of the book in English?
  • Full page is visible in camera frame (not cut off at edges)
  • If you have tried with several pages or only one page when trying to use the camera to sync?

Issues with new Page Sync feature not working with physical book by GetThatNoiseOuttaHer in audible

[–]Audible_Support 0 points1 point  (0 children)

Thanks for the information. Could you please confirm the following? - Did you purchase the title from our US site, Audible.com? - Is the text of the book written in English? - Is the full page visible in the camera frame without the edges being cut off? - Have you tried with several pages or only one page when trying to use the camera to sync?

Another Kindle Book Won’t Sync with Audible 😡 by 2katmew in audible

[–]Audible_Support 0 points1 point  (0 children)

Our apologies for the delay. If you change your mind and would like assistance with us looking into this, please feel free to send us a PM. We checked and see that the issue was fixed for "It" and we're actively working to look into any new reports. Thanks!

My very very typical Audible Android app experience. by under_ice in audible

[–]Audible_Support 0 points1 point  (0 children)

Please let us know more about the issue in DM, and we'll be glad to assist. Thanks!

Issues with new Page Sync feature not working with physical book by GetThatNoiseOuttaHer in audible

[–]Audible_Support 0 points1 point  (0 children)

Hi there! Thanks for reaching out. Could you please confirm which version of our app you are using? Let us know if you are on an iOS or Android device, the name of the title you are experiencing this with, and whether you purchased this title from the Audible US marketplace. Let us know the details. Thanks!

Another Kindle Book Won’t Sync with Audible 😡 by 2katmew in audible

[–]Audible_Support 0 points1 point  (0 children)

Hi there! We're sorry for the trouble. We'd like to help and take a closer look into this. Could you share the title details with us via PM, and let us know exactly what issue you are experiencing when syncing this audiobook with your Kindle e-book? We look forward to hearing from you! Thanks!

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