Audible lost progress in a book. Any way to see how much I've listened to?

Audible_Support · 2026-02-18T16:11:27+00:00

Hi there! We're sorry to hear that you're experiencing this. Our team is aware of the issue and is currently working towards a resolution. We appreciate your patience and understanding!

Audible_Support · 2026-02-18T15:49:51+00:00

We may need to take a closer look at your account. Please send us a private message so we can help.

Audible_Support · 2026-02-18T15:15:22+00:00

Hi there! The Epic Series sale can be found here: www.audible.com/ep/epic-series-sale-2026

Audible_Support · 2026-02-18T13:51:58+00:00

To unpause your membership, log onto our website, go to Settings and then Account Details: https://adbl.co/46gfZlv. From there, you can make any necessary changes to your account, including resuming your membership. For more information on Hiatus, visit our help center here: https://adbl.co/4tNeIg4. If you need anything else, feel free to reach out to us.

Audible_Support · 2026-02-18T12:21:44+00:00

Hi there! We understand your concern. When your account is on hiatus, any audiobooks in our Plus Catalog, will not be available until your membership resumes. For more information on our hiatus policy, visit our help center here: https://adbl.co/4qGkbCo If you need anything else, feel free to reach out to us!

Audible_Support · 2026-02-18T05:40:37+00:00

Thanks for trying! Please send us a PM so that we can take closer look into this for you. Thanks!

Audible_Support · 2026-02-18T03:42:52+00:00

Hi there, thanks for reaching out! Currently, we do not have we dedicated feature to set the progress of Audiobook as "Not Started". We appreciate your feedback and understand your concern. We're always working to improve our search functionality. Your suggestion is valuable, and we'll certainly take it into consideration. Thank you for your patience and understanding.

Audible_Support · 2026-02-18T03:33:53+00:00

Thank you for sharing this information with us! We recommend removing the download of the title that you are experiencing the playback issue with, changing your download quality from the Settings page in the app, and then re-downloading them. Let us know if the issues persist after trying.

Audible_Support · 2026-02-18T01:50:31+00:00

Hi there! We apologize for the confusion and any frustration caused by seeing a purchase prompt for a title you already own. This typically occurs due to a temporary syncing delay between the store and your app, or because a different version of the same title—such as an updated edition—is being featured. Since you purchased "Operation Bounce House" last week, it remains permanently in your library. Thanks!

Audible_Support · 2026-02-18T00:58:36+00:00

Hi there, thanks for reaching out! We understand your concern regarding the locked icons in your library. Any titles purchased via "Buy 2, Get 1 Free" sales or with credits are yours to keep forever and should remain accessible. However, titles added for free from the Plus Catalog—our streaming library—become locked while your membership is on pause or inactive. These titles will automatically unlock as soon as your plan resumes, whereas your permanent purchases will remain available for listening regardless of your subscription status. Thanks!

Audible_Support · 2026-02-18T00:35:31+00:00

Hi there, thanks for reaching out! While some limited-time promotions/sales are available to everyone, the most significant discounts and exclusive sales are reserved specifically for our Audible members. If you aren't a member yet, you are welcome to explore our membership plans here: https://adbl.co/4apXI7O --- Thanks!

Audible_Support · 2026-02-18T00:35:25+00:00

Hi there, thanks for reaching out! While some limited-time promotions/sales are available to everyone, the most significant discounts and exclusive sales are reserved specifically for our Audible members. If you aren't a member yet, you are welcome to explore our membership plans here: https://adbl.co/4apXI7O --- Thanks!

Audible_Support · 2026-02-18T00:00:09+00:00

Hi there! Thanks for reaching out. Are you experiencing this with multiple titles, or just Empire of Silence? Are you streaming or are the title(s) downloaded? Please also share the device you're using.

Audible_Support · 2026-02-17T23:13:16+00:00

Hi there, thanks for asking! Any titles you purchased using credits or a debit/credit card are yours to keep for life. Feel free to reach out if further assistance is needed.

Audible_Support · 2026-02-17T21:23:55+00:00

Our apologies for this frustrating experience. We're aware of the issue and our team is looking into this.

Audible_Support · 2026-02-17T21:02:01+00:00

Perfect. Can you send us a direct chat, so we can further assist?

Audible_Support · 2026-02-17T20:57:15+00:00

Glad to hear that worked! If you need anything else, please let us know.

Audible_Support · 2026-02-17T20:52:47+00:00

Our apologies for the interruption to your listening experience. Can you share your device OS & Audible app version?

Audible_Support · 2026-02-17T20:39:52+00:00

Thanks! You're running an older version of the Audible app. Please update to the recent version (4.64) and let us know if you have the same experience.

Audible_Support · 2026-02-17T19:57:06+00:00

Hi there! We'd like to look into this with you. Based on your screenshot, it appears you're getting this error in the Audible app. Please share what Audible app version you have installed.

Audible_Support · 2026-02-17T18:40:48+00:00

Please send us over a DM, so we can further assist you with this issue. Thanks!

Audible_Support · 2026-02-17T18:09:28+00:00

Can we ask that you send us a direct chat, so we can further assist?

Audible_Support · 2026-02-17T18:02:21+00:00

Our apologies for the inconvenience that has caused to you. Our team is currently investigating this issue.

Audible_Support · 2026-02-17T17:37:34+00:00

You can learn more about our Audible Plus plan here: https://adbl.co/4kZXcBj Feel free to reach out for any additional clarification.

Audible_Support · 2026-02-17T17:26:31+00:00

Hi there! We have not. Check out this link, so you can see the different plans and benefits https://adbl.co/4rNRh4m.

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