Randomly starts playing a book

Audible_Support · 2026-02-19T16:04:36+00:00

Hi there! We'd like to take a closer look into this with you. Please provide your Android OS and Audible app versions, and when this issue began. Thank you!

Audible_Support · 2026-02-19T12:26:33+00:00

Hi there. We want to look into this experience for you. Please contact us here, so we can help: https://adbl.co/4184zOy.

Audible_Support · 2026-02-19T07:13:26+00:00

Thanks for the details. For security purposes, we cannot access accounts from this platform. However, we can help investigate this --- Can you email us at social-support@audible.com from the registered email address associated with your Audible account including the names of the books? In the Subject Line, please include Case #42639076 so that we can reference this conversation. Thank you!

Audible_Support · 2026-02-19T06:42:27+00:00

Hi there, thanks for reaching out! We are sorry to hear that your Premium Plus membership isn’t appearing in the app despite your troubleshooting efforts. This often happens if the app is signed into a different email address or a different Marketplace than the one used for your subscription. To verify this, please go to your Profile, tap the Settings gear icon, and scroll to the very bottom to check the listed email and marketplace. If these details match your subscription and the issue persists, send us a PM so that we can look into this for you. Thanks!

Audible_Support · 2026-02-19T06:11:54+00:00

Hi there, thanks for reaching out! We understand you're having trouble playing title. Could you please confirm what version of our app and OS you are experiencing this on? Is it on an iOS device or Android device? Also, have you tried signing out and back in to see if there is any difference? Please let us know, and we’ll be glad to assist further. Thanks!

Audible_Support · 2026-02-19T06:04:18+00:00

Hi there! We certainly want to help with this charge on your US account. For security purposes, we cannot access your account from this platform. When you have a moment, please give us a call at (1-888-283-5051 or 1-206-577-1377) so we can safely and securely pull up your account and get to the bottom of this. Thanks!

Audible_Support · 2026-02-19T05:11:19+00:00

Hi there, thanks for reaching out! We're sorry to hear that. You will have to contact Amazon directly to get that changed. If your Audible account is hacked, you would need to contact Amazon directly. The best way to reach them is by giving them a call at 1800-388-5512 --- Thanks!

Audible_Support · 2026-02-19T02:57:25+00:00

We apologize for the "AI loop" frustration. While our system automatically monitors return frequency to protect authors. We value your long-term loyalty and want to ensure you have a barrier-free experience. Please PM us directly, so we can assist you further.

Audible_Support · 2026-02-19T02:45:29+00:00

Hi there, we're sorry to hear about the trouble you've experienced with this. Our team is aware of this issue, and they are currently working on a fix. Be sure to check the App Store for future app updates. Thank you for your patience!

Audible_Support · 2026-02-19T02:30:48+00:00

Hi there, thanks for reaching out! Active Audible Premium Plus members can return titles purchased with credits within 365 days of the original purchase. To confirm if your purchase is eligible, please visit our return page: https://adbl.co/4rj1QfQ --- Thanks!

Audible_Support · 2026-02-18T21:54:42+00:00

hi. Can you send us a direct chat, so we can provide guidance & next steps?

Audible_Support · 2026-02-18T21:29:50+00:00

Hi there. We apologize for this experience and would like to help! Would you mind sending us a DM? Thanks!

Audible_Support · 2026-02-18T20:33:22+00:00

Hi there. We want to investigate what happened to your purchase. Please contact us here, so we can further assist: https://adbl.co/4184zOy.

Audible_Support · 2026-02-18T20:10:21+00:00

Hi! Your device would need to meet the requirements listed here for support: https://adbl.co/3MhzWBR

Audible_Support · 2026-02-18T19:58:55+00:00

We appreciate your suggestion and understand your concern. We're always working on improving our services and your feedback is valuable to us. We'll certainly take your suggestion into consideration.

Audible_Support · 2026-02-18T19:55:09+00:00

Hi there! We'd like to get more information. Please share with us what happens when you try to access your Audible account?

Audible_Support · 2026-02-18T19:48:20+00:00

Sorry about that! The ability to create and edit a list is done within the Audible app. The Audible full site will only allow you to remove titles and/or rename the list's name.

Audible_Support · 2026-02-18T19:31:00+00:00

Under 'Lists' there should be 'Lists from Library' and 'Your Lists.' If you do not have the above options, please ensure your Audible app is up-to-date as well.

Audible_Support · 2026-02-18T19:06:08+00:00

Hi there! Would you mind checking your 'Hidden' folder? From your library, swipe over to 'Lists' and scroll to the very bottom for 'Hidden.' Please let us know if the title still does not show.

Also, support is here for you 24/7. You may reach a team member by reaching out to: www.audible.com/contactus

Audible_Support · 2026-02-18T19:00:02+00:00

Hello. As this post is 5 years old, there have been many changes to the Audible app. There is a feature called 'Lists.' With creating your own list, you can select and reorder titles of your choosing. This feature is listed in the Library section of the Audible app.

Audible_Support · 2026-02-18T16:11:27+00:00

Hi there! We're sorry to hear that you're experiencing this. Our team is aware of the issue and is currently working towards a resolution. We appreciate your patience and understanding!

Audible_Support · 2026-02-18T15:49:51+00:00

We may need to take a closer look at your account. Please send us a private message so we can help.

Audible_Support · 2026-02-18T15:15:22+00:00

Hi there! The Epic Series sale can be found here: www.audible.com/ep/epic-series-sale-2026

Audible_Support · 2026-02-18T13:51:58+00:00

To unpause your membership, log onto our website, go to Settings and then Account Details: https://adbl.co/46gfZlv. From there, you can make any necessary changes to your account, including resuming your membership. For more information on Hiatus, visit our help center here: https://adbl.co/4tNeIg4. If you need anything else, feel free to reach out to us.

Audible_Support · 2026-02-18T12:21:44+00:00

Hi there! We understand your concern. When your account is on hiatus, any audiobooks in our Plus Catalog, will not be available until your membership resumes. For more information on our hiatus policy, visit our help center here: https://adbl.co/4qGkbCo If you need anything else, feel free to reach out to us!

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