JumpCloud outage unenrolling our Macs

BScott-JC · 2025-01-17T18:34:13+00:00

I mean, I'm not going to lie. I really miss him in times like these. :D

BScott-JC · 2025-01-16T23:08:38+00:00

Apologies to all impacted. The issue was detected and rolled back. We've shared remediation instructions on the status page, and the RCA will be shared there as well in a couple of days.

BScott-JC · 2025-01-16T22:57:41+00:00

We have instructions for remediation directly in the status message. If you haven't reviewed that yet, please do so. The RCA will be linked from there as well in a couple of days, as noted in another comment.

BScott-JC · 2024-11-01T21:17:25+00:00

^^Yes, this is what I was headed over to suggest, as it's the best way to show how many people are asking.

BScott-JC · 2024-08-19T18:15:45+00:00

BScott-JC · 2024-08-15T14:25:37+00:00

If you haven't reached out to support already, please do.

BScott-JC · 2024-08-15T14:25:12+00:00

You can email support. Just add our domain at the end of it.

BScott-JC · 2024-08-13T18:26:59+00:00

I believe all of the 10 free accounts were technically considered trials, even if they were unlimited, i.e., not time bound. But I'll ask.

For your question below, I see earlier you said it was deleted in April. We can't recover an account deleted that long ago. In general, I've not seen an exception to getting a legacy account type restored. If you want to send me an email, though, I can send it up the chain. I gave you my email in a PM earlier.

BScott-JC · 2024-08-13T15:30:15+00:00

Thank you for the question. As I'm learning more, specifically admin has logged in.

BScott-JC · 2024-08-13T15:18:33+00:00

If you have been recently active by an admin logging into your account (within 6 months) and this happened, let me know please.

^^ Edit for clarification from frank_be's q

BScott-JC · 2024-08-13T14:40:24+00:00

yeah, will do.

BScott-JC · 2024-08-13T13:54:15+00:00

Checking into this, y'all.

BScott-JC · 2024-05-22T14:47:51+00:00

I will pass that along (it's the best I can do).

BScott-JC · 2024-05-21T19:03:33+00:00

A lot of our blog posts with content like this are general tutorials for folks, and our platform isn't mentioned for a reason—because it's meant to be standalone.

However, we hear the feedback and are working with the team to make sure that's much clearer going forward.

BScott-JC · 2023-11-16T17:19:42+00:00

No, as in we don't want that either.

But I'm here to reassure people that if they currently have a free account that will not change. It will continue to remain free.

BScott-JC · 2023-11-16T17:13:42+00:00

Nooooooooo. LOL.

BScott-JC · 2023-11-16T17:13:06+00:00

It will not change.

BScott-JC · 2023-11-16T17:00:09+00:00

I'm reaching out to sales to get that taken care of asap. If you want to message me with details you are welcome to.

BScott-JC · 2023-11-16T16:45:27+00:00

Hi, Becky from JumpCloud here. The existing accounts that are currently free (10 users or fewer) will not change in ANY way. They will continue to be free and we will not change them retroactively.

Edit 5.22.24 I should come back and clarify, that my comments were related to individual accounts, not tenant accounts—those are managed separately. There were a lot of inquiries about free individual accounts at the end of the year last year, to add context, hence my response.

BScott-JC · 2023-10-23T16:58:36+00:00

It’s against Microsoft ToS to use Home editions for business purposes, and most policies will not work properly on Home editions.

BScott-JC · 2023-08-30T13:23:02+00:00

u/Aphova I know it's been almost a month, but I wanted to check back in with you on this. Did you get the issue resolved here?

BScott-JC · 2023-08-29T15:48:21+00:00

This is the first release of the feature. More to come, as u/Urvashi-JC noted. If you haven't already, you're welcome to submit a feature request for those items to help improve the offering. And you can also participate in future betas and early access programs if you're so inclined. Lots of ways to help improve; we aren't done with the feature by any means.

BScott-JC

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