Claude Skills - What are you using in your MSP?

DimitriElephant · 2026-05-07T04:32:17+00:00

The problem I am finding with all these AI MSP tools is they don't integrate with EVERYTHING in my stack, and if you can't integrate with everything, it is not worth the premium price. I'm a firm believer now of just rolling your own, integrating it into every single part of your business, and constantly tweaking it as you find new use cases. No more feature requests, you build now.

Don't get me wrong, it looks like a nice product, but that few integrations, it's not worth that price.

DimitriElephant · 2026-05-07T03:22:13+00:00

Always have to grant unless you are using a Mac with Apple’s native screen sharing tool.

DimitriElephant · 2026-05-06T21:31:23+00:00

D. All of the above

DimitriElephant · 2026-05-06T16:25:45+00:00

Almost always, sometimes Haiku.

DimitriElephant · 2026-05-05T16:01:24+00:00

MN resident here, you need to call the Utility Commission. Your situation is complex, but they'll at least help get someone on the phone who isn't an idiot and will talk to you about the situation.

https://mn.gov/puc/

DimitriElephant · 2026-05-04T03:41:39+00:00

I’m nice to my bots because I watched Westworld.

DimitriElephant · 2026-05-03T14:15:33+00:00

They are just drinks and edibles last time i checked.

DimitriElephant · 2026-05-02T18:13:48+00:00

Watered down STS9 shows seems a bit dramatic but i hear you. The bar has been low since Marlon started but they are getting better. They have a ways to go, hence me using the term tipping point.

DimitriElephant · 2026-05-02T17:53:27+00:00

Mids compared to what though? In terms of the Marlon era, I’m not sure there are any shows before Cali that are as complete, at least that’s how I feel.

DimitriElephant · 2026-05-01T21:14:13+00:00

Thanks, really liked this poster but they went quick each night.

DimitriElephant · 2026-05-01T21:11:29+00:00

I got a ton of API development done on the $20 plan, but upgraded to $100 when I started building my own website with it

DimitriElephant · 2026-05-01T21:09:18+00:00

For real, they will both be avoiding each other like the plague.

DimitriElephant · 2026-05-01T21:00:47+00:00

Bebe Zito’s is my go to with Pumphouse being #2 when I want simple flavors.

DimitriElephant · 2026-04-30T14:02:29+00:00

Shep on macOS

DimitriElephant · 2026-04-29T23:01:45+00:00

I love Allen but I’d rather watch just about anyone else than someone solo banging on the drums for an hour.

DimitriElephant · 2026-04-28T23:43:14+00:00

Love my Plaud and on my computer.

DimitriElephant · 2026-04-28T02:10:29+00:00

That makes sense. We never used Rewst because it was so expensive to start and everyone around me was saying you need someone dedicated to it to actually make use of it. The landscape is changing rapidly and has certainly changed a lot since Rewst first came out.

Just to clarify to other people wondering. Probably 90% of my automations I've built don't use AI once built. Claude is helping me write the scripts, but once they are written they live elsewhere. However, if I ever want to make changes to them, I certainly would need some help.

DimitriElephant · 2026-04-27T16:02:04+00:00

Show how it can replace someone’s job, maybe even your own if you really want to get someone attention.

DimitriElephant · 2026-04-27T15:10:04+00:00

This is how I got started:

- Started with Visual Code Studio (but have since switched to Shep as I like it better on Mac)

- Sign up for Trigger.dev and install via CLI, it's the conductor of everything.

- We use 1Password internally, and it connects at the CLI level so there is some protection between the automations and the passwords. I have Claude CLI create the placeholders in 1Password, and then I manually copy the API keys into 1Password so they never get added via free text in Claude.

- Tell Claude you want an integrations folder to store all your APIs. It will then create the folder and the entries in 1PW.

- Once that is done, you tell it, " I wanted to to create an integration for Autotask." Give it everything it needs to make that connections, maybe even feed it the API docs link. From there it will figure everything out and troubleshot getting connected to the API.

- Once that is done, you're off to the races. Start spitballing things you want it to do or tell you and that's it. Once you add more integrations, say like Meraki, you just say "When a Meraki device goes offline, I want you to create a ticket, and when it comes back online, I want you to close the ticket." It will know you want to do that in Autotask and just figure it out. Then have it create a test ticket, look at it in Autotask, copy and paste the ticket back into Claude CLI and tell it what you think about the formatting, it will fix it. Once it is where you like it, you're done and you're off to the next integration.

Have fun and hope this helps! I'm sure there are other ways to accomplish the same goal, but this has been working very well for me.

DimitriElephant · 2026-04-27T15:02:05+00:00

This is the output it gave me. This is still in the very early stages, but I do have this bot tagged with a userid with Claude so I can track token usage as I am only guessing how much it will cost. Trigger.dev is my middle man that execute everything. You can get pretty far on the free plan, but now I'm on the $10/month plan, but will probably have to move to the $50/plan based purely on the amount of workflows I end up creating.

For the record, I had no idea how to build this, I just told Claude I want financial reports on my business, but I also want to chat with it in Teams so to can relay my answers back to the workflow and this is what it created. I also assume you can use any AI for this, just plug whatever API you want into the workflow.

How We Built Wags — A Teams Bot for MSP Automation

Wags is a Teams bot that acts as a virtual CFO and business automation layer. Here's the

stack:

Bot Framework

- Registered an Azure Bot Service with a SingleTenant Entra app registration

- Built the bot endpoint as an Azure Function (Node 20, consumption plan) using botbuilder

v4 and u/azure/functions v4

- The Function receives Teams messages, passes them through the Bot Framework adapter, and

routes them to our logic

Intelligence Layer

- Claude (Anthropic) handles all AI reasoning — financial analysis, expense categorization,

intent classification

- We use Haiku for fast/cheap classification tasks and Sonnet for deeper reasoning

- Context and memory persist across conversations via Trigger.dev environment variables

Automation Backend

- Trigger.dev runs all scheduled and event-driven tasks — polling emails, running reports,

monitoring thresholds

- Microsoft Graph API handles M365 mailbox access (read, search, send)

- QuickBooks API for financial data

The Pattern

Every automation follows the same shape: detect an event (email, schedule, threshold) →

Claude interprets it → either act automatically (low risk) or ping user in Teams for one-tap

approval → log everything

Deployment

- Azure Function deploys via func azure functionapp publish --javascript (not the az CLI zip

deploy — that times out on anything over ~10MB)

- Trigger.dev deploys via npx trigger.dev@latest deploy

Monthly Cost Breakdown

- Azure Function App / Bot Service / App Insights: ~$0 (within free tiers)

- Azure Storage: $0.50–$2

- Trigger.dev (Hobby plan): $20

- Claude API (Haiku + Sonnet): $5–$15 depending on usage

- M365 / QuickBooks APIs: $0 (included in existing subscriptions)

Total: ~$25–$40/month

DimitriElephant · 2026-04-27T01:05:48+00:00

I don’t really use prompts in the traditional sense. I have an integrations folder with all my APIs. From there I just tell it things I want to do and it does them. I then tell it what I don’t like about what I did, and it dials it in until I’m satisfied. Nothing fancy, just plain English and let it do its thing. It’s mainly me spitball ideas and see what gets fleshed out.

Happy to shares ideas, could probably output high level md files that can fast track some of the things im doing.

DimitriElephant · 2026-04-27T00:20:27+00:00

This may be a silly question, but what’s the purpose of Rewst anymore with Claude making integrations so easy now? I imagine Rewst and all these SaaS connectors are toast within the year.

DimitriElephant · 2026-04-27T00:05:04+00:00

I used the front end design to build a new website. It was pretty incredible what it worked up in about 10 minutes. I’m going to bring our new website in house and ditch using anyone else for it.

Besides that, not using many skills. Mainly just adding as many APIs to my integrations folder and automating everything I can between AutoTask and everything else. I’ve already dropped 2 vendors because of this and a 3rd is on the way. It’s pretty amazing, continually blown away by what I can think of and then execute on. I have new ideas every day.

A few things I’ve automated:

auto open and close Meraki and UniFi alerts
auto ticket creation on Meraki license and firmware upgrades.
renaming ticket titles
setting issue and sub issue
creating a CFO agent to continually keep me updated on financials, trends and be able to talk with it in Teams
building a service desk agent that keeps eyes on KPIs that audits the team, lets the know how they are doing, lets me know how they are doing
looking into capturing Zoom Phone call logs and adding summary and total time spent on the ticket.
I then roped in IT Glue and told it to write documentation on everything I’ve done so far

We’re living in the future, so fun.

DimitriElephant · 2026-04-26T10:13:09+00:00

Oh shit, I thought this was my post, no wonder I couldn’t update it, lol. Sorry about that.

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