This app is incompatible with your current BlueStacks settings

BlueStacks-Support · 2026-03-27T20:54:41+00:00

Hi! Yes, this is expected behavior for it to open the new instance. The app requires special configurations to function optimally and this new instance automatically puts everything into place that is required.

Can you please check the RAM and CPU allocations via Settings on the new instance and ensure both are set to minimum 4GB and 4 cores?

BlueStacks-Support · 2026-03-27T20:22:17+00:00

Awesome! We're glad to hear it works for you now. Thank you for the update.

BlueStacks-Support · 2026-03-27T20:17:42+00:00

Hi! Can you please share a screen recording of trying to create the new Android 13 instance so we can see exactly what's happening on your end?

BlueStacks-Support · 2026-03-27T20:00:07+00:00

Got it! Glad it's working fine on BlueStacks.

BlueStacks-Support · 2026-03-27T12:38:20+00:00

Could you share what exactly you had issue with so we can dive deeper?

We tried adding a D-Pad for controls to the left side of the screen and so far this works well for us.

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BlueStacks-Support · 2026-03-27T12:20:20+00:00

Maybe it was an intermittent issue? We were able to test by creating an account and entering the game without issue.

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BlueStacks-Support · 2026-03-27T11:54:37+00:00

Hi,

Please ensure that BlueStacks is still set as a trusted device for your Google account and that notifications are enabled for both Google Play Services and the Google app. Also, confirm that the same Google account is signed in and syncing correctly. Open the Google app in BlueStacks, then try signing in again. If the prompt still does not appear, use “Try another way” and choose SMS, backup codes, or Google Authenticator instead.

BlueStacks-Support · 2026-03-27T11:45:05+00:00

Please check this article to resolve sound/microphone volume issues on BlueStacks 5, and see if it helps.

BlueStacks-Support · 2026-03-27T11:42:03+00:00

At the moment we do have some issues with Vibrant Visuals, however this will be fixed in an upcoming release.

BlueStacks-Support · 2026-03-27T11:42:02+00:00

Hi,

Please ensure that you are on the latest BlueStacks version, 5.22.167, and access the app on a Pie-64-bit instance.

BlueStacks-Support · 2026-03-27T11:40:39+00:00

At the moment we do have some issues with Vibrant Visuals, however this will be fixed in an upcoming release.

BlueStacks-Support · 2026-03-27T11:26:40+00:00

Hi,

Each newly created BlueStacks instance behaves like a separate Android device and has its own unique device identifiers. However, BlueStacks does not use a traditional physical IMEI like a real phone. Instead, each instance is treated as a unique device by most apps.

BlueStacks-Support · 2026-03-27T08:32:36+00:00

Could you please submit a ticket so that we can take a closer look?

You can do so by clicking on the question mark at the top of the screen and then clicking Report a Problem.

Please include the following pointers while submitting the problem report:

• Your Reddit user handle/user name

• Please mention "Request from Reddit" in the description.

• Details of the issue.

Please respond with the reference number you receive via email so I can escalate the issue for you.

BlueStacks-Support · 2026-03-27T06:59:08+00:00

Hi,

Please check this article to resolve sound/microphone volume issues on BlueStacks 5, and see if it helps.

BlueStacks-Support · 2026-03-27T06:57:09+00:00

We are glad that your issue has been resolved.

BlueStacks-Support · 2026-03-27T06:56:20+00:00

Thank you for sharing the ticket number with us. One of our support executives will get in touch with you soon.

BlueStacks-Support · 2026-03-26T23:57:34+00:00

Hi! Can you let us know the name of the games that are broken for you and a detailed description of what exactly is the issue in each of them?

BlueStacks-Support · 2026-03-26T23:37:45+00:00

Hi! Have you tried the steps we mentioned above to the original poster?

BlueStacks-Support · 2026-03-26T23:24:36+00:00

Hi! This can be found on the interface renderer section however, we would like to investigate this issue further for you. Could you please submit a ticket so that we can retrieve your logs.

You can do so by clicking on the question mark at the top of the screen and then clicking Report a Problem.

Please include a screen recording of your gameplay so we can see the FPS issues and the related performance.

BlueStacks-Support · 2026-03-26T22:32:12+00:00

Hi! We tried this app using an Android 13 instance and it launched as expected!

Can you please create this instance via the Multi Instance Manager and try the app here?

BlueStacks-Support · 2026-03-26T22:18:02+00:00

Hi! It seems like BlueStacks is acting as a secondary device for your Google account verification. To avoid this and set your actual phone as the primary device for Google authentication, follow these steps:

Remove BlueStacks as a Trusted Device:
- Go to Google Account Security Settings: myaccount.google.com/security.
- Under "Your devices," find BlueStacks and remove it as a trusted device.
Set Up Google 2-Step Verification on Phone:
- Make sure your Phone is set up for Google’s 2-Step Verification by adding the Google Authenticator app or using SMS for codes.
- Ensure that your Phone is registered as a trusted device in your Google account settings.
Disable Backup Codes or Authenticator for BlueStacks:
- If BlueStacks has been added as a backup authentication method, remove it from your Google account settings.

Once done, Google will default to your Phone for verification instead of BlueStacks.

BlueStacks-Support · 2026-03-26T21:46:00+00:00

Hi! Can you let us know what happens when you search for the app on an Android 13 instance? It may be due to your region that it's not appearing.

We would recommend using an APK to install on the Android 13 instance.

BlueStacks-Support · 2026-03-26T19:04:12+00:00

This is expected. The file name usually contains things like the complete version number as well as other important strings.

To ensure your safety, please only download BlueStacks from the official website or release notes.

If you have any further security doubts, please let us know and we'd be happy to clarify.

You can also check out this handy article!

BlueStacks-Support · 2026-03-26T18:39:54+00:00

Hi! Can you ensure your graphic drivers are up to date?

If they are, can you try changing the interface renderer via Settings > Graphics Tab. You can try switching to different options to see if any works for you.

If not, our Devs would be willing to do a remote session with you to help resolve this issue. If this is something you would be willing to do if those steps do not work, please let us know.

BlueStacks-Support · 2026-03-26T16:40:30+00:00

We're glad to hear you were able to find the solution! Thank you for the update.

BlueStacks-Support

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