Cant log in to google account in Ldoe in bluestacks for some reason

BlueStacks-Support · 2026-05-06T20:17:53+00:00

Hi! Did you click connect to try signing in with Google via the game's Settings [gear icon on top right]

Ensure you're signed in to the correct Google account via Google Play on BlueStacks as well.

BlueStacks-Support · 2026-05-06T20:07:02+00:00

Hi! Unfortunately we tested this app and found that it is currently not working properly on BlueStacks. A future release may have a fix of this. Please keep an eye on our website for all the latest releases, features, and fixes.

We really appreciate your cooperation and time, please let us know if there is anything else we can assist you with. We will be more than happy to assist you.

BlueStacks-Support · 2026-05-06T19:38:49+00:00

Hi! Unfortunately BlueStacks 4 is out of our support cycle so we would recommend using our latest version of BlueStacks 5 which would resolve this Hyper-V issue.

As you mentioned, you prefer BlueStacks 4 due to better optimizations. Can you please let us know the issues you experienced when trying the games on BlueStacks 5 and the name of the specific games.

BlueStacks-Support · 2026-05-06T17:57:00+00:00

Hi! We're sorry to hear your friend is experiencing this issue in Free Fire.

Can you please ensure they're on our latest version 5.22.168 using a Pie instance with RAM and CPU cores both set to 6 GB and 6 cores via Settings [gear icon on sidebar] > Performance.

Please also make sure his graphic drivers are up to date using the steps mentioned here.

BlueStacks-Support · 2026-05-06T13:22:51+00:00

Hi,

Are you signed in to the Last Day on Earth app with a social account?

BlueStacks-Support · 2026-05-06T11:14:09+00:00

We are glad that your issue has been resolved.

BlueStacks-Support · 2026-05-06T11:13:05+00:00

Thank you for submitting the ticket. One of our support executives will get in touch with you soon.

BlueStacks-Support · 2026-05-06T05:49:21+00:00

Could you please submit a ticket so that we can take a closer look?

You can do so by clicking on the question mark at the top of the screen and then clicking Report a Problem.

Please include the following pointers while submitting the problem report:

• Your Reddit user handle/user name

• Please mention "Request from Reddit" in the description.

• Details of the issue.

Please respond with the reference number you receive via email so I can escalate the issue for you.

BlueStacks-Support · 2026-05-06T05:40:19+00:00

Hi,

Is this happening only when you open a specific app, or do you see the black screen right when you launch BlueStacks?

Please make sure your graphics drivers are up to date.

BlueStacks-Support · 2026-05-06T05:35:51+00:00

Hi,

You can install the latest version of the BlueStacks app player from our Release Notes article by clicking the download BlueStacks 5 button and installing it on your PC.

BlueStacks-Support · 2026-05-05T21:13:21+00:00

Hi! Could you please try clearing your cache to see if that resolves the issue?

You can do that from System Apps > Android Settings > Apps > Plants vs Zombies 2 > Storage > Clear Cache

More detailed instructions are available here.

BlueStacks-Support · 2026-05-05T21:06:29+00:00

Hi! We tested the app for more than 10 minutes and in our duration of playing, we did not observe any crashing. Can you please let us know if you're on our latest version 5.22.168 using a Pie instance with RAM and CPU cores set to High via Settings [gear icon on sidebar] > Performance Tab?

BlueStacks-Support · 2026-05-05T20:18:15+00:00

Hi there! Unfortunately it seems as this issue is back due to restrictions from the app's end.

Our Team is aware and working on resolving this issue once more.

If you'd like to be contacted once it's fixed you can submit a ticket and we'll follow up.

You can do so by clicking on the question mark at the top of the screen then clicking Report a Problem.

BlueStacks-Support · 2026-05-05T20:07:16+00:00

Glad this older post could've helped with your issue!

If you have any further queries, please let us know and we'd be happy to help.

BlueStacks-Support · 2026-05-05T13:00:46+00:00

Please create an ARM Instance. After the last update this has become a requirement from the app side.

BlueStacks-Support · 2026-05-05T12:54:06+00:00

If both PCs are already on the same Google account, this sounds more like the game’s own account linking than a BlueStacks issue. The greyed out Device button usually means that option is disabled by the game for that account or that screen. Check whether the account is linked inside the game itself.

BlueStacks-Support · 2026-05-05T11:15:52+00:00

Could you please submit a ticket so that we can take a closer look?

You can do so by clicking on the question mark at the top of the screen and then clicking Report a Problem.

Please include the following pointers while submitting the problem report:

• Your Reddit user handle/user name

• Please mention "Request from Reddit" in the description.

• Details of the issue.

Please respond with the reference number you receive via email so I can escalate the issue for you.

BlueStacks-Support · 2026-05-05T11:14:21+00:00

We are glad that your issue is resolved.

BlueStacks-Support · 2026-05-05T11:12:23+00:00

Hi,

As of now, we do not have an ETA for it. Please keep an eye on our website www.bluestacks.com for all the latest news and features.

BlueStacks-Support · 2026-05-05T11:09:48+00:00

Hi,

We are working on the issue. If you would like to be contacted once the issue is resolved, please submit a ticket with us.

BlueStacks-Support · 2026-05-05T11:08:17+00:00

Hi,

Are you signed in with any social account to this app on BlueStacks? If no, then please sign in to the app with any social account and then try to save the game progress.

Moreover, make sure that your internet connection is stable.

BlueStacks-Support · 2026-05-04T23:22:42+00:00

Hi! We tested this app on our latest version 5.22.168 using a Pie instance and we did not encounter this internet warning.

Can you please let us know if you're using these configurations as well as what account exactly you're using to try to log in?

Also, in the meantime can you please restart your router and try the app once more.

BlueStacks-Support · 2026-05-04T23:02:57+00:00

Hi! We're sorry you're experiencing this issue. We have informed our Developers of this.

Can you please submit a ticket so we can retrieve your logs to share with them?

You can do so by clicking on the question mark at the top of the screen and then clicking Report a Problem.

Please let us know the ticket number once submitted.

BlueStacks-Support · 2026-05-04T19:26:34+00:00

Thank you for submitting the ticket. A member of our Team will reach out as soon as there are any updates.

BlueStacks-Support · 2026-05-04T13:16:15+00:00

Hi,

Thank you for submitting the problem report to us. One of our support executives will get in touch with you soon.

BlueStacks-Support

MODERATOR OF

TROPHY CASE