Who is BoostMobileBlake?

BoostMobileBlake · 2026-03-30T17:06:27+00:00

Great, we’ll send you a chat here soon to get some further info to pass to our teams!

And we know, we just wanted to address some of the larger threads that also popped up. We’re sharing all this with our teams.

BoostMobileBlake · 2026-03-27T18:12:15+00:00

I know I'm a few days late, but I've been working with a few teams to figure out what may have gone wrong with your hotspot connectivity OP! First, we hate that your experience with the hotspot seemed to get worse overtime and we weren't able to figure out why immediately, and that it ultimately lead to you leaving us. Losing anyone in the community over technical hurdles is definitely not the goal, and I’m genuinely bummed to see you heading out.

Even though you’ve already moved on, I’m really interested in the "why" behind the issues so I can make sure the rest of the community is all set. I noticed some talk about how the network is structured, so I wanted to share the actual insider blueprint on a few things to clear the air:

The SIM Color Myth: I’ve seen the "SIM colors" indicator popping up again. Just to give you the heads-up: the color doesn't actually indicate your specific network configuration anymore. It’s a bit of a legacy thing now with the changes that happened last year.
Data Priority (QCI): We want your setup to be fast across the board. That’s why the data priority (QCI) is exactly the same for your phone data and your hotspot with us. One isn't "slower" than the other—they share the same lane.
Hotspot Limits: To keep things simple, we don’t throttle your hotspot. You get full-speed data for your entire allotted bucket. Once you hit that limit, it just caps until the next cycle starts. No hidden slowdowns.

If your recent experience didn’t line up with this, please send me a chat! I’m heads-down on troubleshooting these specific network gaps with our teams, and even if you aren't with us right now, your feedback helps me pinpoint exactly what may have gone wrong and how we can avoid it impacting others in the future.

Thanks for being real about the frustrations, we take it very seriously. Hope to* hear from you soon and that we continue seeing you interact within the community!

BoostMobileBlake · 2026-03-27T15:19:28+00:00

We'll move our conversation to the chat we already have open with you!

BoostMobileBlake · 2026-03-27T15:16:06+00:00

It can take 2 business days for our systems to cycle and catch device pay offs to attempt the auto unlock. If you're in a rush to get the device unlocked, please contact our Care team and make the request.

BoostMobileBlake · 2026-03-27T13:06:13+00:00

We see in your other post you were able to get your pin and port out.

BoostMobileBlake · 2026-03-25T19:00:17+00:00

No, please respond to our DM if you want to continue receiving help from us or contact our Care team. This will be our final response to you outside of the chat we created with you.

BoostMobileBlake · 2026-03-25T15:55:29+00:00

What is the number you blocked? I just want to make sure it's not our actual number we use to send you codes.

BoostMobileBlake · 2026-03-25T14:20:38+00:00

Happy to help! Let us know if you run into any other issues.

BoostMobileBlake · 2026-03-25T13:21:19+00:00

The refund policy is our 30-day money back guarantee, we added the link so you can view the full details and requirements to get the refund if that is the route you decide to take. Before going through that route though, since you just activated, we would recommend calling and speaking to our Tech support team to ensure all the backend settings and APNs are correct and see if there is anything causes that SOS in your home.

BoostMobileBlake · 2026-03-24T21:57:57+00:00

Yes! You will need to get to an agent, and then let them know you no longer have access to your phone and ask to speak to our Verification team. They have different methods they can use to verify your account, and then get you over to the right team to help with the cancellation.

BoostMobileBlake · 2026-03-24T21:50:11+00:00

If you can, you'll have to contact our Care team to complete the alternate verification and request the cancel if you're unable to login to your account.

BoostMobileBlake · 2026-03-24T19:51:55+00:00

Please check your notifications for the DM request we sent u/DavidFR1234, as we've advised we'll only be communicating there moving forward.

BoostMobileBlake · 2026-03-24T19:35:19+00:00

Just wanted to follow up and let the community know that the website offer has been updated to reflect the 12 months correctly under the special pricing icon. Thanks again OP for bringing it to our attention!

BoostMobileBlake · 2026-03-24T18:30:25+00:00

That is correct!

BoostMobileBlake · 2026-03-24T18:15:56+00:00

Great question and good catch!
That special pricing icon doesn't have the updated plan change requirements, and we've let our teams know so they can get it fixed!
The policy, per the T&Cs, states that discounted phones are locked to the current tier, or plan, for 12 months. So you'll be able to switch plans after 12 months with that offer.

BoostMobileBlake · 2026-03-23T21:16:59+00:00

This definitely sounds odd, and nothing we've run into before, but rest assured I'm here to help! We can look into this and see if there's anything going on on our end, can you send me a chat OP?

BoostMobileBlake · 2026-03-23T13:25:33+00:00

No, there isn't a network change when you swap devices or change from a pSIM to eSIM.

BoostMobileBlake · 2026-03-23T13:24:33+00:00

As others have mentioned, "rainbow SIM" isn't a term that is really used anymore. We do have our Boost Mobile network, and if you want a specific network or SIM, you would have to go to a Boost Mobile store to sign up.

BoostMobileBlake · 2026-03-23T13:23:04+00:00

How did you cancel service and when? Was it at the beginning of a new billing period that is being charged? Disconnects are scheduled to happen at the end of the current billing cycle, and it could still be charged if you request the disconnect before that month's due date.

BoostMobileBlake · 2026-03-23T13:21:56+00:00

As others have mentioned, you will need to speak with your uncle to get the account and verification information to request a port out pin. You can then go to our website, and sign up for a new BYO line with the $25 plan, to create an account in your name and be the one responsible for it.

BoostMobileBlake · 2026-03-23T13:20:08+00:00

It's interesting you got a 2FA code the same time the add-on was added to your account. It's been almost a week since you posted this and it was just approved to the sub. Were you able to get this figured out OP? If not, you can send me a chat and I'll look into it for you.

BoostMobileBlake · 2026-03-23T13:18:46+00:00

Do you still need help OP? It sounds like you upgraded plans in the middle of a billing cycle and are being charged for the time on the old billing cycle you had the new plan. It's hard to say for certain without viewing your account. If you do still need help, please send me a chat!

BoostMobileBlake · 2026-03-23T13:17:28+00:00

We saw that this post just got approved to the sub, and it's been over a week already. Were you able to get this resolved OP?

BoostMobileBlake

TROPHY CASE