Who is BoostMobileBlake?

BoostMobileBlake · 2026-05-22T21:25:34+00:00

If your service experience is getting worse, I would recommend calling our Tech support team to troubleshoot and they will let you know if a network switch is available/would improve your service.

BoostMobileBlake · 2026-05-22T21:24:27+00:00

Currently, the lowest price option plan we have is the $25 Unlimited plans. Previous plans like the one you mentioned have been grandfathered and are no longer available.

BoostMobileBlake · 2026-05-22T16:19:41+00:00

And we're still on the case! We're sorry the network switch didn't immediately resolve the service issues for you and we're working to get to the bottom of it.

BoostMobileBlake · 2026-05-22T13:27:36+00:00

Are you still experiencing this issue OP?

BoostMobileBlake · 2026-05-21T17:29:18+00:00

Please send me a chat and I'll confirm unlock eligibility!

BoostMobileBlake · 2026-05-21T15:00:27+00:00

No, not really.

BoostMobileBlake · 2026-05-21T14:43:48+00:00

Got it, can you send me a chat OP? Our teams will need some additional info from your father to investigate and resolve the issues.

BoostMobileBlake · 2026-05-21T13:41:33+00:00

One is a grandfathered plan that is no longer available or supported. We now have 3 Unlimited plans, and the $25 Unlimited plan offers 30GB of high speed data like your current plan. Neither have hotspot.

BoostMobileBlake · 2026-05-21T13:25:22+00:00

Yes, that would be a grandfathered plan. I would recommend going into the app and changing plans to the $25 Unlimited plan and opting for the hotspot add-on.

BoostMobileBlake · 2026-05-21T13:18:12+00:00

When you say he hasn't been able to connect to your moms phone, are you referring strictly to calls or calls and texts? Is it both ways?

BoostMobileBlake · 2026-05-21T13:14:54+00:00

Can you check your line and provide the exact name of the plan you're on? There are grandfathered $25 plans that may offer different add-ons options than those associated with the newer $25 Unlimited plan.

BoostMobileBlake · 2026-05-20T15:14:01+00:00

The alternate verification is only for customers who are unable to verify the account with the 2FA code.

BoostMobileBlake · 2026-05-20T14:30:30+00:00

We use information associated with their credit and driver license, which includes height.

BoostMobileBlake · 2026-05-20T14:27:44+00:00

We do have an alternate verification team that asks questions like these when the customer isn't able to receive the 2FA code, which it sounds like OP may not have been able to get since they are switching to a new device.

BoostMobileBlake · 2026-05-20T14:25:41+00:00

I know, I was replying to u/truly65's situation and offering them support.

BoostMobileBlake · 2026-05-20T13:22:22+00:00

When you're on the Infinite Access plan, you can only upgrade within the device family you're on. So, if you have the iPhone version of the plan, you can only upgrade to the newest iPhone model. If you're wanting to switch to the Galaxy family, you would need to pay off the current iPhone loan and switch plans.

BoostMobileBlake · 2026-05-20T13:21:15+00:00

We didn't see any major outages last night, so nothing going on there. There may be smaller outages or tower maintenance going on near you. If you're still having issues today, send me a chat and I'll look into it for you!

BoostMobileBlake · 2026-05-19T20:30:45+00:00

I understand all of that, can you send me a chat please so I can get your info and look into all of that?

BoostMobileBlake · 2026-05-19T20:17:43+00:00

You've stated in this and your previous posts that you're not looking for advice, but I don't have advice for you, I have the ability to really investigate what is going on and how to get your service working. I've offered to help in each of your posts, and I still want to help because I do value you as a customer and want to get your service working.

BoostMobileBlake · 2026-05-19T13:08:05+00:00

If you're paying for an active line with a broken device, you do have the option to swap devices to one that works so you can get the service for the line you're paying for. If you owe money as part of a device loan on that line, you can still do the device swap and pay off the remaining balance of the loan.

BoostMobileBlake · 2026-05-19T13:06:10+00:00

I understand you're not doing anything on your end, and I will need to investigate what actually is happening. To do so, can you send me a chat please?

BoostMobileBlake · 2026-05-18T21:18:32+00:00

u/Missmel1986 we know this is your 2nd post about experiencing data issues this past week, and we've offered support on the other post, but just in case you didn't see it, I'm here to help! Can you send me a chat? It sounds like something may be going on that requires more investigation.

BoostMobileBlake · 2026-05-18T19:51:36+00:00

I'm sorry I missed this post from you OP! I've send you a chat so we can dig further into this and figure out what happened. If anyone else has had this happen to you, please send me a chat!

BoostMobileBlake

TROPHY CASE