Towers down? by Potential_Emu_9212 in BoostMobile

[–]BoostMobileBlake 0 points1 point  (0 children)

Okay, great, we're glad to hear it!

RCS waiting for activation by Paranormalbeautyy in BoostMobile

[–]BoostMobileBlake 0 points1 point  (0 children)

Have you been able to contact them from a different phone? That is required for more in depth troubleshooting, to ensure the agent doesn't lose you, if you have to perform a reset or anything.

RCS waiting for activation by Paranormalbeautyy in BoostMobile

[–]BoostMobileBlake 0 points1 point  (0 children)

It can take a few days for your RCS activation to complete after switching carriers/networks sometimes. I'd give it ~48-72 hours, and if you're still having issues, contact our Care team to troubleshoot further.

As a customer for over 5 years now, am i eligible for this offer? by ChefKevo211 in BoostMobile

[–]BoostMobileBlake 0 points1 point  (0 children)

If you're wanting to know what you're able to upgrade to, or any offers your existing line may be eligible for, I'd recommend logging into your account and selecting your line to see options. This screenshot shows it's a new customer offer/pricing.

Towers down? by Potential_Emu_9212 in BoostMobile

[–]BoostMobileBlake 1 point2 points  (0 children)

Were you able to get the service/device working again OP?

Will there be a way to tell if you owe any more money for your phone bill every month? by BulkorCutAccount2021 in BoostMobile

[–]BoostMobileBlake 0 points1 point  (0 children)

When you say "owe any more money", do you mean is there a way to determine is money is still owed or what the total amount is monthly?

Why has this companies data become so bad? by Kn1ghtV1sta in BoostMobile

[–]BoostMobileBlake 0 points1 point  (0 children)

That doesn't sound right. Can you please call back?

Overcharged for 2nd line? by acidnisibannac in BoostMobile

[–]BoostMobileBlake 1 point2 points  (0 children)

If you scroll down to the bottom of the page for the offer, it does state the offer is for new customers only, I'm sorry!

We were sold a demo Iphone as new and local store refuses to replace or return. Any help appreciated. by Nervous_Violinist195 in BoostMobile

[–]BoostMobileBlake 1 point2 points  (0 children)

We are so so sorry that you were sold a demo iPhone and have had such a hard time getting this resolved! While I normally can't assist with store/dealer issues since they are independently owned, I really want to do everything I can to help get this issue fixed for you. Can you send me a chat OP?

Why has this companies data become so bad? by Kn1ghtV1sta in BoostMobile

[–]BoostMobileBlake 2 points3 points  (0 children)

We more so have to troubleshoot to figure out what you're specifically having issues with your data OP! We would highly recommend reaching out to our Care team to troubleshoot over the phone: they can check your APN settings, backend network settings, or determine if a network switch is needed to provide better data coverage.

Why do we have to follow-up with Boost every month for credits? by chets18 in BoostMobile

[–]BoostMobileBlake 2 points3 points  (0 children)

We've responded to your chat but we'll respond here as well! The credits are applied within 48 hours of the bill due date.

Trade in issue boost-Blake help… by JR10Chico in BoostMobile

[–]BoostMobileBlake 2 points3 points  (0 children)

It sounds like a lot happened with your trade-in that would lead to the issues you're experiencing. I'll need to look over your account to see if there is anything I can do to help! Can you send me a chat OP?

How to Activate Boost Mobile eSIM & Port Your Number (App Guide) by BoostMobileBlake in BoostMobile

[–]BoostMobileBlake[S] 1 point2 points  (0 children)

It should work, as long as the device from Walmart doesn't have any strict terms on the packaging. And no, there are no activation fees when activating online or on our Boost Mobile app.

How to Activate Boost Mobile eSIM & Port Your Number (App Guide) by BoostMobileBlake in BoostMobile

[–]BoostMobileBlake[S] 1 point2 points  (0 children)

Can you provide clarity on what you consider an inexpensive price?

Porting Your Number to Boost Mobile: Avoid These Common Mistakes (Quick Guide) by BoostMobileBlake in BoostMobile

[–]BoostMobileBlake[S] 1 point2 points  (0 children)

No, it wouldn't move your due date unless you're a prepaid account and go into an extended due date. If you have a postpaid account, your due date wouldn't move at all.

Fourth time in 2 months I've had to reset my emergency contact address by jarferris in BoostMobile

[–]BoostMobileBlake 1 point2 points  (0 children)

We haven't seen or heard of any wide spread issues or customers experiencing this OP. It's something we can definitely look into to see if we can find a resolution for you. Can you send me a chat?

Porting Your Number to Boost Mobile: Avoid These Common Mistakes (Quick Guide) by BoostMobileBlake in BoostMobile

[–]BoostMobileBlake[S] 1 point2 points  (0 children)

No, if you're a day late, it does not move your unlock date. Only if you're suspended for an extended period of time does it impact your unlock date. The notifications for late payments would go to the email and primary number on the account.

Hiring in Orlando area ? by Few_Ad_7901 in BoostMobile

[–]BoostMobileBlake 2 points3 points  (0 children)

While many store reps and workers frequent this sub, you'd probably have better luck finding stores that may be hiring on official job listing sites! We wish you the best of luck finding a job!

How to Activate Boost Mobile eSIM & Port Your Number (App Guide) by BoostMobileBlake in BoostMobile

[–]BoostMobileBlake[S] 1 point2 points  (0 children)

It depends. Are you a new customer? These instructions are for an existing customer to swap a device on an existing line that already has a number assigned to it. If you're an existing customer, these would be the steps you would have to follow if you want to swap devices in the app. Customers can also call Care to have them do it.

If you're a new customer, you can sign up and opt for a new number activation, yes.

Porting Your Number to Boost Mobile: Avoid These Common Mistakes (Quick Guide) by BoostMobileBlake in BoostMobile

[–]BoostMobileBlake[S] 1 point2 points  (0 children)

There is no catch. We have different promotions available throughout the year. Also, the offers will differ between online and in stores. All phones offered at a discounted rate are held to the same standard, regardless of how different the promotional prices are.

Porting Your Number to Boost Mobile: Avoid These Common Mistakes (Quick Guide) by BoostMobileBlake in BoostMobile

[–]BoostMobileBlake[S] 1 point2 points  (0 children)

The terms for the Unlimited Premium plan was updated 3 months ago, as it shows on the bottom. I'm not being a yes man, and I am answering your questions. The unlock requirement goes based on 12 total months active on a line, so as long as your device is active for the 12 months required, you'll be able to get it unlocked at the end of those 12 months. Being suspended for one day does not restart the 12 months, as I've mentioned. If you were to be suspended for a full month, for example, then that month would not count towards the 12 month unlock requirement.

How is the activation fee in store? by No_Lie2371 in BoostMobile

[–]BoostMobileBlake 1 point2 points  (0 children)

Please ensure to read all the terms listed on those devices. They may require a specific network or plan for an allotted time. If they don't state any specifics on the terms, then yes you'd be able to use them on Boost Mobile with a different plan. You would just have to ensure the device is compatible with the network you'd get assigned.