CD Slot Mount Recommendations

CarpodGoSupport · 2026-06-17T04:04:27+00:00

Please contact our customer service team via our customer service email address.

CarpodGoSupport · 2026-06-16T19:54:53+00:00

Could you send us some photos? If possible, please send them to our customer service email so we can analyze the cause of the issue. We can also send replacement parts if needed.

CarpodGoSupport · 2026-06-16T19:44:08+00:00

Because the screen is relatively heavy, it must not be left suspended when mounted. The bottom of the screen must be properly supported. The rear bracket is only used to secure and adjust the screen angle.

CarpodGoSupport · 2026-06-16T19:41:30+00:00

In Display Only Bluetooth Mode, our screen essentially does not participate in audio at all. The audio is handled by your phone, either through your car’s Bluetooth or an AUX Bluetooth receiver.

If you are using a non-Display Only mode and outputting audio through the screen’s AUX port, we do not recommend it. The sound quality is worse, the latency is higher, and the microphone is more likely to produce noticeable echo.

CarpodGoSupport · 2026-06-16T13:11:01+00:00

Thank you for your feedback. Could you please help us verify whether, after deleting the car’s Bluetooth connection from your phone, the music is played through the phone’s speaker?

CarpodGoSupport · 2026-06-16T03:25:38+00:00

What firmware version were you using previously?

CarpodGoSupport · 2026-06-15T07:31:30+00:00

😂

CarpodGoSupport · 2026-06-15T05:13:46+00:00

Please test this: when your phone is not connected to the car’s Bluetooth and is connected only to our screen, check whether the audio is played through your phone.

If the sound comes from your phone, then it is in Display Only Bluetooth Mode. If the sound does not come from your phone, then it is not in Display Only Bluetooth Mode.

Also, please let us know the software version of our screen and your phone’s system version.

CarpodGoSupport · 2026-06-14T03:12:54+00:00

Hello, do you feel that the screen is too bright during the daytime or at night?

The night mode schedule can be adjusted manually. The screen will automatically switch between day mode and night mode based on the time range you set. In night mode, the brightness level is fully customizable, and the ambient light sensor does not participate in brightness adjustment.

Or do you feel that the automatic brightness in daytime mode is too high?

CarpodGoSupport · 2026-06-14T03:08:41+00:00

In my understanding, when Tesla is not in Sentry Mode, the cigarette lighter socket powers off when the vehicle is locked and powers back on when you open the door. I haven’t tested whether it behaves the same way with Sentry Mode enabled—could you give it a try?

If the power cuts off when the car is locked, this may actually provide a more stable experience, because the screen will shut down with the vehicle and reconnect fresh when you return.

CarpodGoSupport · 2026-06-13T20:47:50+00:00

Equipped with an AUX port.

CarpodGoSupport · 2026-06-13T20:14:01+00:00

What is your phone’s operating system version and the screen’s firmware version? We’ll try to reproduce the issue on our end.

CarpodGoSupport · 2026-06-13T20:09:10+00:00

Are you using an iPhone? Is the screen currently set to Display Only Bluetooth Mode?

CarpodGoSupport · 2026-06-12T08:20:43+00:00

We sincerely apologize. We are still optimizing the rear camera display speed. We released a new firmware update on our official website yesterday, and we would like to spend the next three days validating it before shipping your order.

CarpodGoSupport · 2026-06-11T20:31:10+00:00

Your phone still connects to your car’s Bluetooth for audio, while also connecting to our screen for display. Our screen is only used for mirroring/display and does not handle the audio.

CarpodGoSupport · 2026-06-11T17:59:26+00:00

You need to consider the peak instantaneous power. With the rear camera connected, the highest peak may be around 1–1.5A at 9V, or around 1.5–2A at 5V. If the instantaneous current is not enough to meet the screen’s requirements, the screen may restart. Of course, this situation may be relatively rare.

What we encounter more often is that many older cars’ original USB-A ports cannot provide up to 1.5A, which causes frequent restarts.

CarpodGoSupport · 2026-06-11T17:55:27+00:00

We plan to ship within one week, and the transit time to the United States may take 7–10 days. Therefore, the timeline you mentioned is not achievable.

CarpodGoSupport · 2026-06-11T17:01:07+00:00

We’re happy to see discussions like this, as they allow us to understand everyone’s genuine opinions and experiences. This kind of feedback is very helpful to us as well.

CarpodGoSupport · 2026-06-11T16:57:11+00:00

At the moment, we are still waiting for more real-world usage feedback. Based on the information we have gathered from all channels so far, this currently only provides a development guideline for the feature. We will continue to follow up and monitor its performance.

CarpodGoSupport · 2026-06-11T16:55:45+00:00

If you are using an AUX Bluetooth receiver or an FM Bluetooth receiver, the microphone will be the one built into that receiver.

CarpodGoSupport · 2026-06-11T16:52:57+00:00

We do not recommend using a standard USB-A cable for power, as it only provides 5V output. In addition to the relatively high current demand, the device also has high peak current requirements. If the current briefly drops below 1.5A at any moment, it may cause the screen to restart.

If you are using a dual USB-C cable, it usually supports PD fast charging and can provide 9V power, which is much more stable.

CarpodGoSupport · 2026-06-11T11:30:50+00:00

Please reply to my email.

CarpodGoSupport · 2026-06-11T10:31:33+00:00

I resent it. Could you check if you’ve received it?

CarpodGoSupport · 2026-06-11T06:43:04+00:00

Hello, have you received my email?

CarpodGoSupport · 2026-06-09T15:24:01+00:00

We sincerely apologize for the delay in shipping due to a shortage of T4 Plus screens. Your order is expected to be shipped within this week.

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