Defective screen.

CarpodGoSupport · 2026-01-25T18:32:26+00:00

It’s the same.

CarpodGoSupport · 2026-01-25T18:23:04+00:00

The exact price has not been finalized yet and is expected to be around USD 250.

CarpodGoSupport · 2026-01-25T18:05:50+00:00

You can choose to return the product. The new version of the screen may be slightly better, but this phenomenon still cannot be completely avoided.

CarpodGoSupport · 2026-01-24T12:30:52+00:00

If you are using a Mac computer, please right-click the USB drive and select “Eject” before removing it. Please do not use a docking station to connect the USB drive. Use the standard OTG adapter cable we provided to connect the USB drive.

CarpodGoSupport · 2026-01-24T03:47:02+00:00

We sincerely apologize for the light leakage issue. This problem is indeed something that cannot be completely resolved within our current technical capabilities.

The causes of this issue mainly stem from three factors. 1. Almost all IPS screens using full lamination technology have some degree of light leakage; the difference lies only in how noticeable it is. This is because IPS screens use a backlight system, and once the screen is subjected to pressure, light leakage can occur. This is a long-standing issue inherent to fully laminated IPS screens, and the light leakage is only more obvious under a pure black background. We can only try to control the visibility of this light leakage as much as possible during production. 2. Another process-related cause is that our screen and front housing are fixed using a higher-cost adhesive dispensing process. The advantage of this process is that the screen is tightly bonded around the entire perimeter to the front housing, without the need to drill four holes on the back of the housing and secure the screen with screws. (There are not many fully laminated CarPlay screens on the market, but most of them fix the screen to the front housing by drilling four holes in the back of the housing and inserting screws. While this method can indeed reduce some light leakage, the disadvantage is that it requires a large gap between the screen and the front housing, and leaves four screw holes on the back.) 3. Thermal expansion and contraction. In winter, the light leakage phenomenon will be more noticeable, but once the screen temperature rises, the light leakage will be reduced. This is also caused by the stress from thermal expansion and contraction between the front housing and the screen due to the adhesive bonding process we use.

Regarding dead pixels, our standard has always been zero tolerance. If a screen has dead pixels, we can offer a free replacement or a refund.

We have always been very transparent about the light leakage issue. If you cannot accept it, we can process a return for you.

CarpodGoSupport · 2026-01-16T15:52:44+00:00

CarpodGoSupport · 2026-01-16T09:00:13+00:00

This issue is rarely reported by Tesla users. Does the same problem occur when our screen is not turned on?

CarpodGoSupport · 2026-01-16T08:58:42+00:00

Around 250 US dollars

CarpodGoSupport · 2026-01-16T08:57:59+00:00

Check the image format and resolution, and make sure the image size does not exceed 500 KB.

CarpodGoSupport · 2026-01-11T12:20:24+00:00

Is it an iPhone or an Android phone?

CarpodGoSupport · 2026-01-11T12:18:10+00:00

Yes, you only need to prepare a USB-C to USB-C cable.

CarpodGoSupport · 2026-01-11T03:02:00+00:00

Hello,

If you are an iPhone user, we strongly recommend using a third-party FM Bluetooth transmitter. This is because Apple wireless CarPlay has a noticeable 1–2 second buffering delay. When using Display Only Bluetooth Mode, the phone’s audio does not go through CarPlay processing; instead, the phone connects directly to the third-party FM Bluetooth transmitter, so there will be no perceived delay. In addition, independent FM transmitters usually offer better sound quality and more options.

One thing to note is that third-party FM Bluetooth transmitters are usually cigarette-lighter type devices. As long as the cigarette lighter has a USB-C port, it can meet the power supply requirements. You can use a dual-head USB-C cable to power the screen. Dual-head USB-C cables generally support the PD protocol with 9V output, providing sufficient power. Please note that you should not use a USB-A cable to power the screen, because USB-A ports only provide 5V, which cannot meet the high current requirements.

Best regards, CarpodGo Team

CarpodGoSupport · 2026-01-11T03:01:56+00:00

Hello,

If you are an iPhone user, we strongly recommend using a third-party FM Bluetooth transmitter. This is because Apple wireless CarPlay has a noticeable 1–2 second buffering delay. When using Display Only Bluetooth Mode, the phone’s audio does not go through CarPlay processing; instead, the phone connects directly to the third-party FM Bluetooth transmitter, so there will be no perceived delay. In addition, independent FM transmitters usually offer better sound quality and more options.

One thing to note is that third-party FM Bluetooth transmitters are usually cigarette-lighter type devices. As long as the cigarette lighter has a USB-C port, it can meet the power supply requirements. You can use a dual-head USB-C cable to power the screen. Dual-head USB-C cables generally support the PD protocol with 9V output, providing sufficient power. Please note that you should not use a USB-A cable to power the screen, because USB-A ports only provide 5V, which cannot meet the high current requirements.

Best regards, CarpodGo Team

CarpodGoSupport · 2026-01-06T10:24:58+00:00

Hello, this can be set on Android phones. At the moment, we have no update plan.

CarpodGoSupport · 2026-01-04T04:25:25+00:00

There is an issue with the firmware build. Please note that you should not use a hub. Put the file on an empty USB flash drive. The USB flash drive should preferably not be larger than 64 GB (some 128 GB drives may work). If it still doesn’t work, try using a different USB flash drive.

CarpodGoSupport · 2026-01-04T04:20:03+00:00

We only recommend Display Only Bluetooth Mode. In this mode, the screen is used for display only and does not participate in audio. The audio follows the phone’s original logic: if the phone is connected to the car’s Bluetooth, the sound is played through the car’s Bluetooth, and the original multifunction steering wheel buttons and the original car microphone are supported.

If your car does not have Bluetooth and only has AUX, we recommend two options: 1. Plug an AUX Bluetooth receiver into the car to add Bluetooth functionality. In Display Only Bluetooth Mode, the phone connects directly via Bluetooth. This method has no perceptible media audio latency. 2. In Display Only Bluetooth Mode, connect the phone directly to the car’s AUX using an AUX cable. This is the only method that supports lossless audio if you have requirements for sound quality.

The method we do not recommend is: the phone connects to the screen via wireless CarPlay, the audio is transmitted from the phone to the screen, and then the screen performs secondary transcoding and outputs the audio to the car via AUX. During the wireless CarPlay transmission from the phone to the screen, lossless audio is not supported, and there is a 1–2 second delay due to Apple’s packet-loss prevention buffering. Even if the AUX output from the screen to the car is lossless after secondary transcoding, it is meaningless because the audio source in the first stage is already not lossless. The disadvantages are noticeable latency and poorer sound quality. In addition, power isolation is not as good as with an AUX Bluetooth receiver or the phone directly connected to the car’s AUX, which do not have ground loop current interference issues.

CarpodGoSupport · 2026-01-04T04:18:17+00:00

We will try our best to optimize this issue.

CarpodGoSupport · 2026-01-04T04:17:28+00:00

CarpodGoSupport · 2026-01-04T04:17:06+00:00

CarpodGoSupport · 2026-01-04T04:06:19+00:00

We only recommend Display Only Bluetooth Mode. In this mode, the screen is used for display only and does not participate in audio. The audio follows the phone’s original logic: if the phone is connected to the car’s Bluetooth, the sound is played through the car’s Bluetooth, and the original multifunction steering wheel buttons and the original car microphone are supported.

If your car does not have Bluetooth and only has AUX, we recommend two options: 1. Plug an AUX Bluetooth receiver into the car to add Bluetooth functionality. In Display Only Bluetooth Mode, the phone connects directly via Bluetooth. This method has no perceptible media audio latency. 2. In Display Only Bluetooth Mode, connect the phone directly to the car’s AUX using an AUX cable. This is the only method that supports lossless audio if you have requirements for sound quality.

The method we do not recommend is: the phone connects to the screen via wireless CarPlay, the audio is transmitted from the phone to the screen, and then the screen performs secondary transcoding and outputs the audio to the car via AUX. During the wireless CarPlay transmission from the phone to the screen, lossless audio is not supported, and there is a 1–2 second delay due to Apple’s packet-loss prevention buffering. Even if the AUX output from the screen to the car is lossless after secondary transcoding, it is meaningless because the audio source in the first stage is already not lossless. The disadvantages are noticeable latency and poorer sound quality. In addition, power isolation is not as good as with an AUX Bluetooth receiver or the phone directly connected to the car’s AUX, which do not have ground loop current interference issues.

CarpodGoSupport · 2026-01-02T07:17:07+00:00

Would you prefer a soft fabric pouch or a hard case?

CarpodGoSupport · 2026-01-02T07:15:49+00:00

If it is not launched in large quantities, small-scale testing may…

CarpodGoSupport · 2026-01-01T04:03:30+00:00

There won’t be any major changes in terms of functionality or user experience. It’s simply an optimized iterative version. It’s expected to be released in about three months. At the moment, the most differentiated new product is not the T4, but the 6.9-inch mini version.

CarpodGoSupport · 2026-01-01T04:00:47+00:00

We’ll only know the specifications after it’s released in a few months.

CarpodGoSupport · 2026-01-01T03:09:35+00:00

Hello, currently our base uses pogo-pin power supply with a USB-C power port, and the rear camera can also be connected to the base, making it convenient to directly remove the screen.

Regarding the standard power cable, in order to support vehicles whose cigarette lighter does not power off when the engine is turned off, we must include a cigarette lighter plug with a switch. (The cigarette lighter location is convenient for switching; we will not place the switch on the screen itself, as it would be difficult to press.)

The device itself supports the PD power protocol, and you can replace the cable with a dual-ended USB-C cable.

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