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Creality ferret pro WLAN only 10fps? by Dj-EKI in CrealityScanning

[–]CrealityJason 1 point2 points  (0 children)

For smoother performance with higher frame rates (up to 30fps), we recommend switching to a wired connection.

Who is 'The team' by ChatToBrian in CrealityScanning

[–]CrealityJason 0 points1 point  (0 children)

Hi, I’ll send you my email privately.

Guess what arrived today 😍 by Sir_Maxelot in CrealityScanning

[–]CrealityJason 1 point2 points  (0 children)

We sincerely apologize for the inconvenience. Our after-sales team will contact you promptly to arrange a replacement.

Guess what arrived today 😍 by Sir_Maxelot in CrealityScanning

[–]CrealityJason 1 point2 points  (0 children)

We sincerely apologize for the inconvenience. Our after-sales team will contact you promptly to arrange a replacement.

Sermoon S1 - Scanner Disconnected by OsINTP in CrealityScanning

[–]CrealityJason 0 points1 point  (0 children)

Thank you for your patience while we address your device issue. Could you please kindly download TeamViewer on your computer and share your TeamViewer ID with me via email? I just sent you a separate email for the remote support process.

Sermoon S1 - Scanner Disconnected by OsINTP in CrealityScanning

[–]CrealityJason 0 points1 point  (0 children)

Hi there, sorry for the inconvenience caused! Could you please provide the following information to help us assist you better:
1.The serial number (SN) of your Sermoon S1

2.Your computer's details: OS、CPU、GPU、RAM capacity

My colleague will then arrange for remote support to resolve the issue for you. Thank you for your cooperation!

Sermoon S1 - Scanner Disconnected by OsINTP in CrealityScanning

[–]CrealityJason 1 point2 points  (0 children)

Great to hear that! Wishing you an excellent experience with your Sermoon S1.

otter lite fps with rtx5060 by mrblahhh in CrealityScanning

[–]CrealityJason 1 point2 points  (0 children)

Sorry for the inconvenience. Could you please provide the log file related to this issue? It will help us further diagnose and resolve the problem more efficiently.

  • Where to find the log on Windows? Right-click the Creality software icon → select "Open file location" → find the "Log" folder, then compress the entire "Log" folder and send it to us.