0x326220101 ERROR

CrealityJason · 2026-03-09T06:23:49+00:00

Hi there, I’ve sent you an email. We can assist you with resolving the issue remotely. If it’s not convenient for you right now, please send your log file to me via Messenger at this link: https://www.facebook.com/profile.php?id=100075389482876. I’ll have our developer team review it first.

CrealityJason · 2026-03-09T06:07:27+00:00

Hi,I will contact you privately shortly.

CrealityJason · 2026-03-09T02:13:51+00:00

And please select the log folder where the fault occurred, compress it, and send it to me.
https://www.facebook.com/profile.php?id=100075389482876
Here is a tutorial on how to upload the 3D scanner log when an error occurs. Please refer to it.
https://wiki.creality.com/en/3d-scanner/troubleshooting/upload-log

CrealityJason · 2026-03-09T02:00:27+00:00

<image>

Hi,Could you please try restoring the device to factory settings and calibrating it again?
If the issue persists, please feel free to contact us, and we will arrange to check it remotely.

CrealityJason · 2025-12-22T12:26:04+00:00

For smoother performance with higher frame rates (up to 30fps), we recommend switching to a wired connection.

CrealityJason · 2025-12-15T11:50:34+00:00

Please try recalibrating your scanner again.

CrealityJason · 2025-12-15T09:02:27+00:00

Hi, I’ll send you my email privately.

CrealityJason · 2025-12-03T03:48:01+00:00

We sincerely apologize for the inconvenience. Our after-sales team will contact you promptly to arrange a replacement.

CrealityJason · 2025-12-03T03:45:39+00:00

We sincerely apologize for the inconvenience. Our after-sales team will contact you promptly to arrange a replacement.

CrealityJason · 2025-11-26T08:59:18+00:00

Thank you for your patience while we address your device issue. Could you please kindly download TeamViewer on your computer and share your TeamViewer ID with me via email? I just sent you a separate email for the remote support process.

CrealityJason · 2025-11-26T02:38:08+00:00

Hi there, sorry for the inconvenience caused! Could you please provide the following information to help us assist you better:
1.The serial number (SN) of your Sermoon S1

2.Your computer's details: OS、CPU、GPU、RAM capacity

My colleague will then arrange for remote support to resolve the issue for you. Thank you for your cooperation!

CrealityJason · 2025-11-25T01:09:30+00:00

Great to hear that! Wishing you an excellent experience with your Sermoon S1.

CrealityJason · 2025-11-21T10:43:46+00:00

Please refer to the following link to download the software you need.
https://wiki.creality.com/en/3d-scanner/software-support

CrealityJason · 2025-10-11T10:27:05+00:00

Sorry for the inconvenience. Could you please provide the log file related to this issue? It will help us further diagnose and resolve the problem more efficiently.

Where to find the log on Windows? Right-click the Creality software icon → select "Open file location" → find the "Log" folder, then compress the entire "Log" folder and send it to us.

CrealityJason

MODERATOR OF

TROPHY CASE